Escalation Account Executive, Level 1

divh2Escalation Account Executive, L1/h2pAt CarGurus, our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, were the largest and fastest-growing automotive marketplace, and weve been profitable for over 15 years./ppThe market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and 30,000 dealerships use our products. But theyre not the only ones who love CarGurusour employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!/ph3Role Overview/h3pAs a member of the Escalation Sales Team, the Escalation Account Executive, L1 will be responsible for negotiating with and re-signing former customers, gathering and analyzing feedback, and collaborating with other members of the account teams to build strategic sales plans for each cancelled account from the SMB account segments. High level objectives are to drive down revenue churn, protect revenue growth per account, and contribute to the overall success of the companys operating plan. This is an individual contributor role with a strong emphasis on sales./ph3What Youll Do/h3ulliEngage with former customers to understand their needs, address missed expectations, identify opportunities for re-winning business./liliLead negotiations to maximize re-won monthly recurring revenue./liliUtilize consultative selling techniques to communicate the value of services and align them with customer needs./liliAccurately forecast monthly re-won revenue and mitigated churn./liliResolve customer issues or objections in a timely manner, collaborating with internal teams./liliMeet or exceed sales targets by managing a revolving portfolio of accounts and executing a strategic sales plan./liliMaintain accurate records of customer interactions, sales activities, and opportunities./liliStay informed about industry trends, market conditions, and competitor activities./li/ulh3What Youll Bring/h3ulliExcellent organization skills as they pertain to managing different stages of sales process across numerous accounts./liliExperience in a sales-focused role, with a concentration on retention and ROI-based value propositions./liliAble to identify upsell and cross-sell opportunities, both short-term and long-term./liliStrong understanding of CarGurus solutions and related value propositions./liliExcellent communication and interpersonal skills./liliAnalytical mindset and ability to make data-driven sales decisions./liliDetail oriented with strong organizational and time management skills./liliProficiency in using Salesforce and other tools currently within the CarGurus sales stack./liliSelf motivated, results driven, and unwavering competitive spirit./liliAdaptability and resilience in a dynamic sales environment./liliCollaborative mindset and ability to work effectively in a cross-functional team./liliStrong sense of accountability and integrity./liliUnderstanding of how their negotiation strategy and interactions will impact the relationship with CarGurus and potential future revenue./li/ulpPosition Pay Range: $73,600$92,000 USD/ppWorking at CarGurus/ppWe reward our Gurus curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives./ppWe welcome all/ppCarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potentialstarting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. Thats why we hope youll apply even if you dont check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus./p/div