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Customer Service | Resolution Specialist

Wesley Group
  • US
    Franklin, Tennessee, United States
  • US
    Franklin, Tennessee, United States

Über

Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more! 
Wesley Financial Group is hiring for the Customer Service | Resolution Specialist position at a starting salary of $50k + additional earning incentives.


…you’re likely asking yourself, “What in the world is a Customer Service | Resolution Specialist?!”


Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we’ve been in business, we’ve created a tidal wave of excitement from timeshare owners needing help, and we’re looking for a new trusted Resolution Specialist to help the families we serve!
What is a Customer Service | Resolution Specialist?  
The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with while providing strategic guidance throughout the dispute timeline. Don’t have experience canceling timeshares? We don’t expect you to.


The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise.


The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. 


New Employees Receive:
    A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues.
    A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations.
    A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker.
    An employer-funded Health Savings
  • Franklin, Tennessee, United States

Sprachkenntnisse

  • English
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