Manager, Endpoint Experience, Analytics & AutomationGeneral Motors • United States
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Manager, Endpoint Experience, Analytics & Automation
General Motors
- United States
- United States
Über
Job Description
Manager, Endpoint Experience, Analytics & Automation
The Role
The Manager, Endpoint Experience, Analytics & Automation leads the team responsible for how endpoint capabilities are delivered at scale and how employees experience them day to day across macOS, Windows, Linux, and VDI. This role owns endpoint experience strategy and KPIs, along with the tooling, telemetry, automation, self-service, and management platforms that implement enterprise endpoint policies and turn them into reliable, measurable, and low-friction outcomes for employees.
You will own the mechanisms that deliver and operate the endpoint experience end to end: endpoint management platforms, reporting, automation, self-service capabilities, and user-focused health and performance insights. Your team is responsible for the operational reliability and continuous improvement of platforms such as SCCM/ConfigMgr, Jamf, ASIS, BeyondTrust, and related services, ensuring they can deploy and enforce Core OS standards and other endpoint capabilities effectively at scale.
This team is accountable for measuring and improving what employees actually feel: device reliability, performance, satisfaction, and time to productivity. They own the telemetry, dashboards, workflows, and automation that monitor adherence, surface issues, reduce friction, and make the client experience more resilient and “it just works” in practice.
What You’ll Do
Own the
Endpoint Experience, Analytics & Automation
strategy, roadmap, and execution in support of the broader
End User
Engineering
direction.
Lead a multi-disciplinary engineering team responsible for
endpoint experience, automation, telemetry, reporting, and platform operations
.
Define and improve secure, scalable, and user-friendly
endpoint experience baselines
across devices, apps, configurations, and employee workflows.
Use
telemetry, analytics, and user feedback
to prioritize work, measure outcomes, and improve reliability, performance, satisfaction, and time-to-productivity.
Drive adoption of
modern, cloud-first management
,
automation-first operations
, and
zero trust
endpoint controls.
Oversee the tools, reporting, and automation that support
endpoint health, compliance, software deployment, remediation, self-service, and configuration management
.
Operate and continuously improve endpoint management platforms and services that deliver
Core OS standards
at scale across
macOS, Windows, Linux, and VDI
.
Partner closely with
Security, Infrastructure, Support, Product, and business stakeholders
to translate requirements into clear engineering plans, platform capabilities, and experience improvements.
Ensure endpoint platforms, automations, and configurations meet
security, compliance, audit, and risk management
requirements, supported by strong documentation and operational runbooks.
Serve as the primary owner for
endpoint experience, analytics, and automation
concerns across internal stakeholders and vendors, clearly communicating priorities, changes, impacts, and timelines.
Your Skills & Experience
Basic Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
6+ years
in endpoint/client engineering, end-user computing, Core OS/endpoint platform engineering, or related infrastructure roles.
2+ years
leading engineers or acting as a technical lead with ownership of an endpoint platform, baseline, or service.
Hands-on experience managing
macOS, Windows, Linux, and/or VDI
in a medium-to-large enterprise environment.
Strong experience with
endpoint management platforms and tools
(e.g., SCCM/ConfigMgr,Jamf, Intune/Endpoint Manager, ASIS,BeyondTrust, or similar) focused on policies, compliance, automation, and user experience.
Demonstrated ability to
engineer and
operate
at scale
(thousands of devices, multiple OSes, multiple regions).
Excellent communication skills and comfort working with
security, infrastructure, and business partners
.
Preferred Qualifications
Experience running
global or multi-region endpoint platforms and baselines
across macOS, Windows, Linux, and/or VDI.
Track recordimplementing
zero trust / device posture / direct-to-app access
in conjunction with endpoint policies and tooling.
Experience with
VDI/DaaS platforms
(Citrix, VMware Horizon, AVD, etc.) including image design, lifecycle management, and performance tuning.
Familiarity with
configuration-as-code / infrastructure-as-code
workflows (Git, CI/CD for configuration).
Experience managing
budgets, licensing, and vendor relationships
for endpoint and user experience management tools.
What Success Looks Like
New hires receive devices with
consistent, secure, and performant configurations
and can start work with minimal manual setup.
High
patch, compliance, and health
rates across macOS, Windows, Linux, and VDI with minimal disruption to end users.
Measurable reductions in
endpoint-related incidents and escalations
, with more remediation handled through self-service and automation rather than manual intervention.
Clear, actionable
endpoint experience and reliability metrics
that guide ongoing improvement.
Strong, ongoing partnership with
Security and Infrastructure
on zero trust and modern management initiatives.
A high-performing,engaged
Endpoint Experience, Analytics & Automation
team that ships improvements regularly and reliably.
A measurable improvement in an
“It Just Works” endpoint experience
: devices stay fast andstable,updates are predictable, and users rarely think about the underlying tooling because it simply works.
Additional Information
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
This role is categorized as
hybrid
. This means the selected candidate is expected to report to a specific location at least 3 times a week (or other frequency as dictated by their manager).
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .
Accommodations
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We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
Our Company (https://search-careers.gm.com/en/working-at-gm/)
Our Culture
How we hire (https://search-careers.gm.com/en/how-we-hire/)
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations (https://search-careers.gm.com/en/locations/)
We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Sprachkenntnisse
- English
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