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Über
Coordinate services for clients and in-house guests and provide administrative and sales support for the department. At Holiday Inn we want our guests to relax and be themselves which means we need team members to: Be you
by being natural, professional and personable in the way you are with people Get ready
by taking notice and using your knowledge so that you are prepared for anything Show you care
by being thoughtful in the way you welcome and connect with guests Take action
by showing initiative, taking ownership and going the extra mile Duties and Responsibilities Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling. Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports. May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs. Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.) Qualifications and Requirements High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred. Must speak fluent English. This job requires ability to perform the following: Frequently standing up and moving about the facility Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds Communicating with customers, employees, and third parties Use a keyboard to generate correspondence, reports, etc. Handling objects, products and computer equipment Other: Communication skills are utilized a significant amount of time when interacting with clients and guests. Reading and writing abilities are utilized often. Basic math skills are used frequently. May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. The hourly pay range for this role is $25.00 to $27.00. This range is only applicable for jobs to be performed in Torrance, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees.
Sprachkenntnisse
- English
Hinweis für Nutzer
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