Automotive Customer Service Representative

Hubler Chevrolet is a leading automotive dealership dedicated to providing exceptional customer service and quality vehicle maintenance. We offer competitive pay, comprehensive training, and a professional work environment.

Salary: $29,600 to $37,440 per year

Job Type: Full Time

Location: Indianapolis, IN 46227

We are seeking an organized and customer-focused Automotive Customer Service Representative. This role involves administrative tasks and customer service duties, including processing warranty paperwork, scheduling service appointments, and supporting cashier and rental agent functions. Strong communication skills and the ability to work in both office and retail settings are essential.

• Process warranty documentation to ensure compliance with factory or distributor requirements.
• Provide backup assistance for the service cashier and rental agent when needed.
• Stay updated on factory recalls and relevant service announcements.
• Manage outstanding warranty claims effectively.
• Maintain accurate records for services and customers according to warranty policies.
• Answer incoming calls using provided scripts and schedule sales or service appointments.
• Make outbound calls to set appointments and arrange necessary follow-ups.
• Use scripted communication to engage customers for appointment scheduling and confirmations.
• Reschedule missed appointments and plan future customer contacts as required.
• Keep customer information current in the database.
• Generate and send letters, postcards, and emails for follow-up reminders as scheduled.
• Respond promptly to customer inquiries from the website.
• Contact internet customers via phone and email to arrange appointments and conduct follow-ups.
• Notify appropriate departments when appointments are scheduled.
• Consistently meet or exceed monthly performance targets.

This is a full-time role requiring an 8-hour shift.

Hubler Chevrolet is an Equal Opportunity Employer and maintains a drug-free workplace. Duties may be modified to meet business needs.

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.