SERVICE ADVISOR

Get your career in gear with Rafih Auto Group! If you have the drive to perform, technical knowledge to share, and a passion for luxury vehicles then we want you to come work with us! We are currently looking for a Service Advisor to join our growing team.

What We Offer:

• Competitive pay
• Health insurance
• Paid holidays & PTO
• Short term disability
• Life insurance
• 401(k) retirement plan
• Vehicle purchase discounts

Responsibilities:

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.
• Providing customers with a luxury experience resulting in high survey ratings.

Requirements:

• Strong customer service skills and willingness to learn
• Experience in the automotive field (preferably in the service department)
• A strong understanding of automotive technology and the automotive industry
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.