CSSR - Customer Service Sales Rep - Part Time

Job Category: Sales

Rate: $20 USD per hour

Location: Craft Massachusetts 170 Market St Everett, MA 02149, USA

Pay or shift range: $20 USD to $23 USD The estimated range reflects the budgeted amount for this position. Final offers will be based on several factors, including skills, experience, qualifications, location, and other job-related considerations, in accordance with applicable pay transparency laws.

Job Title: Customer Service Sales Rep - Part Time

Reports to: Sr. Sales Analyst

FLSA Status: Non-Exempt, Hourly, Part-Time [20 hours per week]

Schedule: Monday - Thursday 2:00pm - 6:00pm; Friday 1:00pm - 5:00pm

Pay Range: $20.00 - $23.00 per hour

Objective: The Customer Sales Service Representative is the first point of contact for customers, handling inbound calls with professionalism and efficiency. This role involves actively listening to customer inquiries, processing orders, providing product information, resolving issues, and ensuring an exceptional customer experience. The ideal candidate will have strong communication and problem-solving skills while adhering to company policies and procedures.

Key Responsibilities: Handle inbound calls: Answer customer inquiries promptly and professionally, identifying the purpose of their contact. Provide product and service information: Offer accurate details on products, services, pricing, policies, and procedures. Resolve customer issues: Troubleshoot concerns, address complaints, and find effective solutions to meet customer needs. Process orders and transactions: Accurately take orders, process payments, and manage returns. Escalate complex issues: Identify concerns requiring further assistance and direct calls to the appropriate department. Maintain customer records: Update customer information and document call details in the CRM system. Build customer rapport: Foster positive relationships through friendly and professional interactions. De-escalate difficult situations: Handle frustrated customers with patience, empathy, and effective communication.

Requirements & Experience: High School Diploma or GED required Data Entry experience - preferred Customer Service Experience - preferred

Core Competencies: Excellent communication skills Ability to speak clearly and listen attentively to customer concerns. Strong problem-solving abilities Analyze issues, identify root causes, and develop effective solutions. Customer-focused mindset Passion for delivering outstanding customer service. Active listening skills Attentiveness to customer needs with the ability to ask clarifying questions. Adaptability & flexibility Comfort handling a variety of customer inquiries in a fast-paced environment. Computer proficiency Familiarity with CRM systems and ability to efficiently navigate data entry software.

Physical Demands and Work Environment: Ability to sit for extended periods in office environment while using a computer. Occasional standing or walking to retrieve documents. Proficient typing and mouse usage for data entry and customer interactions. Clear vision (with or without corrective lenses) for prolonged screen work. Clear hearing (with or without aids) for phone, in-person, and virtual communication.