Service Advisor

Our mission statement is to provide the best automotive repair service in the industry through a continuous commitment to quality and customer service.

At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there's only a right way. Tuffy. Done Right. Period.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate.

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off

We are a locally owned Tuffy Tire & Auto Service Center built on honest service, strong customer relationships, and a team-first culture. Our Service Advisors play a key role in creating trust with customers while helping the shop operate efficiently and profitably. If you enjoy working with people, solving problems, and being part of a fast-paced environment where your effort directly impacts your earnings, this is the role for you. We are honored to be named Tuffy Multi Dealer of the Year and our Northville location earned the Pinnacle Award for being a Top Performing Shop!!

• Competitive base pay + performance bonuses
• Paid holidays & PTO
• Closed Sundays
• Flexible scheduling with rotating weekday off
• Health, dental & vision insurance
• 401(k) retirement plan
• Paid training & advancement opportunities
• Employee discounts
• Supportive, team-oriented workplace

• Greet customers and build lasting relationships
• Listen to customer concerns and translate them into repair needs
• Present inspections and service recommendations clearly and honestly
• Prepare estimates and communicate timelines
• Coordinate workflow between technicians and customers
• Deliver completed invoices and explain services performed
• Help maintain a clean, organized, professional front counter

• Automotive service advising or customer service experience preferred
• Strong communication and sales skills
• Organized and able to multitask in a fast-paced shop
• Positive attitude and team mindset
• Valid driver's license

• Full-time, 4-5-day work week
• Shop hours: MondayFriday 8am - 6pm and Saturday 8am - 4pm
• Employees receive one rotating weekday off plus Sunday
• Typical schedule averages 4045 hours per week
• Closed every Sunday for work-life balance

You are the bridge between our technicians and customers. Your ability to build trust keeps customers coming back and drives the success of the entire shop.

Compensation: $40,000.00 - $60,000.00 per year