Public Transport Services Manager

Public Transport Services Manager

Permanent Role

Job Details

Client: Herefordshire Council

Service Area: Transport Strategy Team

Hours: 37 hours per week

Contract: Permanent

Target Start Date: 22 June 2026

Working Pattern: 2 days in the office

Location

Office Base:

Plough Lane

Hereford

Herefordshire

HR4 0LE

Salary

£51,356 – £55,915 per annum

Grade: HC11

Job Overview

Herefordshire Council is seeking a motivated and dynamic Public Transport Services Manager to lead the development of an ambitious, integrated public transport network across the county.

The role will focus on working with bus operators, community transport providers and wider stakeholders to build a smarter, more connected and data-led bus network. The aim is to increase patronage, improve links between buses and rail, better connect market towns to Hereford, and ensure rural areas are not excluded from the transport network.

The successful candidate will need strong leadership, public transport knowledge, stakeholder management skills and experience working within or alongside local authorities. The role also involves managing and developing staff, coordinating transport-related projects and raising the profile of public transport across the Council and the wider county.

Important – Please Read Carefully

This role requires strong experience in public transport, transport planning, bus services, local authority transport, community transport or passenger transport services .

You must be confident working with elected members, council officers, bus operating companies, community transport providers and external stakeholders .

Candidates without relevant public transport management, transport strategy, local authority or passenger transport experience are unlikely to be considered.

Key Responsibilities

• Lead the development of Herefordshire’s public transport services
• Work with bus operating companies, community transport providers and other stakeholders
• Support the creation of a smart, integrated and data-led public transport network
• Help increase public transport patronage across the county
• Improve connectivity between buses, rail, market towns, Hereford and rural areas
• Raise the profile of public transport across the Council and wider county
• Work effectively with elected members and council officers
• Manage and support staff through supervision, development and team building
• Coordinate and manage public transport-related projects
• Build strong relationships with internal teams, external partners and providers
• Support partnership working across organisations
• Contribute to strategic transport planning and service improvement

Essential Experience & Skills

• Experience in public transport, passenger transport, bus services or transport planning
• Understanding of local authority transport services
• Experience working with or alongside elected members and council officers
• Strong people management and leadership skills
• Experience supervising, developing or supporting staff
• Strong partnership and relationship management skills
• Experience coordinating or managing projects
• Ability to work across organisations and with external providers
• Strong communication and influencing skills
• Ability to use data and insight to support service improvement
• Strategic approach to improving transport networks and patronage
• Commitment to delivering accessible, sustainable and reliable public transport

Benefits

• Local Government Pension Scheme
• 31 days’ annual leave plus