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Needs Assessment Team Lead
Pyramid Healthcare
- New York, New York, United States
- New York, New York, United States
Über
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well‑being.
Scope of Position & Technical Competency
Subject matter expert for all workflows as it pertains to assigned line(s) of business.
Work with Training Team and/or Supervisors to establish training schedule.
Assist with development of and maintenance of training material.
Complete training of all new hires, and assist with ongoing training opportunities for existing teammates.
Provide timely feedback to leadership regarding training successes and areas for improvement for both new hires and existing teammates.
Responsible for Lead Quality Management for entire team ‑ ensuring all leads are tended to timely, and opportunities for scheduling are resolved. Ensure Call Detail information is reviewed on a daily basis, to ensure LQM is maximized for scheduling opportunities.
Responsible for all daily reporting ‑ telephonic, call documentation, and lead ‑ to be presented to leadership.
Assist team with taking calls, up to but not limited to 50% of time.
Assist with ancillary work as stipulated by supervisor.
Navigate Veteran initiatives as appropriate per line of business.
Assist with escalated calls.
Provide other duties as assigned.
Technical Competency
Accuracy of data entry.
Ability to work with clinical staff.
Ability to work with difficult phone calls.
Ability to set priorities and meet deadlines.
Demonstrate good customer service skills.
Demonstrate good decision making.
Education and Experience
High School Diploma or GED, at least 6 months as top performing teammate.
Maintained defined KPIs for last 6 months of employment.
No disciplinary action within last year of employment.
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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