Sales Support Specialist

LGC Clinical Diagnostics, part of the LGC Group, has more than 30 years of experience as a leading and trusted global IVD quality manufacturer, with particular expertise in quality measurement tools (QMT) and reagents. Focused on five key areas clinical biochemistry and immunoassay, serology, molecular diagnostics, clinical genomics, and reagents it has around 450 employees across its four FDA-registered and ISO 13485-certified facilities in the USA and Ireland, and an ISO 9001-certified facility in England.

LGC Clinical Diagnostics partners with IVD and biopharmaceutical developers, CROs and academic institutions covering the entire diagnostic pipeline, from concept and early-stage research to accelerated product development and, ultimately, routine clinical use. It develops and manufactures a comprehensive portfolio of premium catalogue and custom-developed diagnostic quality solutions and component materials for the IVD and extended life sciences industry through its four brands, Maine Standards Company, SeraCare, The Native Antigen Company and Technopath Clinical Diagnostics.

Together, they serve 7,500+ customers in over 120 countries, providing products for more than 20 clinical application areas, including infectious diseases, NIPT, diabetes, cardiac disease and oncology.

Job Purpose

The Sales Support Specialist position will provide direct support for Clinical Tower's End User Sales Team. This is an outstanding opportunity to join a world-class organization and contribute to our ambitious goals by ensuring flawless execution of support tasks that drive sales success.

Key Responsibilities

• Interact with customers from various fields in a laboratory setting.
• Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation.
• Manage customer quotes and literature requests for diverse product lines.
• Receive all technical calls and triage appropriately.
• Update and maintain CRM systems.
• Capture new product inquiries.
• Perform other duties as assigned by Sales Director.

Knowledge, Experience and Technical Skills

• Highly effective oral and written communication skills.
• 3 5 years of customer-facing experience.
• Understanding of sales processes and goals.
• CRM experience is a plus.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task and function independently in a fast-paced environment.

Background and/or Experience

• Associate's Degree (Bachelor's Degree preferred).
• Five years of relevant work experience.
• CRM experience and customer interfacing highly preferred.
• Proficient in Microsoft Office.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Short listing, interviewing and selection will always be carried out without regard these factors.

Job Location

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