Patient Care Assistant

PPLM is the state's leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

The Patient Care Assistant (PCA) is a vital member of our health center team, delivering both front-desk support and direct patient care with compassion and professionalism. This role combines administrative dutieslike check-ins, appointment scheduling, and patient communicationwith hands-on clinical support, such as taking vital signs, assisting with procedures, and documenting in electronic health records. PCAs play a key role in ensuring every patient feels welcomed, respected, and supported throughout their visit.

• Be the first point of contactgreeting patients, guests, and escorts with warmth and respect
• Manage check-ins, check-outs, appointment coordination, and contraceptive supply sales
• Measure and record vital signs; assist with clinical procedures and lab tasks under supervision
• Ensure accurate and respectful documentation in patient records
• Deliver health education and support informed consent processes
• Keep the health center safe, clean, and well-stocked in alignment with patient care protocols
• Collaborate with staff and contribute to a community of learning and respect

• High School Diploma or GED required; medical assistant education a plus
• 13 years of experience preferred, especially in community health settings
• Cultural sensitivity and a deep commitment to racial equity in healthcare
• Comfort working with diverse patients, including LGBTQ+ individuals
• Strong organizational, communication, and interpersonal skills
• Ability to lift 30 lbs and remain active throughout the shift

$23.50 - $23.50 an hour This position is part of our Collective Bargaining Unit.

Competitive salary and benefits package.

Opportunities for career growth and professional development.

A supportive, team-oriented work culture.

Inclusive Workforce: We are actively building a workforce that reflects the people we serve.

Leadership Opportunities: We believe in mentorship, career growth, and supporting under-represented professionals.

Impact-Driven Culture: Be part of a mission-centered team that is reshaping healthcare from the inside out.

Commitment to Equity

PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization. We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work.

We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Latinx, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions.

Employment and advancement at PPLM are based on individual qualifications and abilities, without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under law.

PPLM is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email accommodation@pplm.org. If you are selected for an interview, you will receive additional information regarding how to request accommodation for the interview process.