Customer Experience Specialist

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Typical responsibilities include:

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child's progress, or about the program.
• Assisting swim instructors and managers when needed during swim lessons.
• Posting media content and monitoring social media platforms.
• Reporting to Business Owner, assisting with other business needs.
• Working a schedule that typically includes Monday, Wednesday, Thursday (3:00 - 7:00pm) and Saturday (9:00am - 2:00pm).

Compensation and benefits include:

• Competitive pay based on experience and with possible opportunities for bonuses (employee/student referrals).
• Paid training.
• Free uniforms.
• Opportunities for advancement (training & development).
• Birthday off and paid!
• Opportunity to make a difference in your community.

About Us:

At British Swim School, our mission is "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer." We:

• are more than just a fun, surface-level swim lesson provider.
• are two schools in one - a survival school and a learn-to-swim school.
• invest in quality team members to teach our lessons.
• strive to make a substantial impact within our communities to combat the tragically high child drowning statistics.

Minimum qualifications include:

• High school diploma or equivalent.
• Enthusiastic personality - enjoy interacting with customers (parents and children).
• Excellent interpersonal communication and organizational skills.
• Customer service skills: 1 year.
• Have a responsible and professional demeanor.
• Must complete all required British Swim School specific training and testing.

Additional qualifications:

• Swimming experience: 1-2 years beneficial but not required.
• Lifeguarding/First Aid/CPR/AED Certification(s) beneficial (can also be obtained during training).

Compensation: $19.00 - $21.00 per hour.

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.