Customer Service AgentPets Best Insurance Services, LLC • New York, New York, United States
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Customer Service Agent
Pets Best Insurance Services, LLC
- New York, New York, United States
- New York, New York, United States
Über
Independence Pet Holdings
is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Pets Best , a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.
Job Summary
Pets Best
is seeking a
P&C Licensed Customer Care Representative
who will report to the Manager, Customer Care. Customer Care Representatives are responsible for providing excellent customer service support to policyholders, third party referral sources, and veterinary clinics. Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.
Job Location:
Remote - USA
Main Responsibilities
Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
Builds rapport with policyholders by using customer service skills to listen, understand and respond to requests and inquiries.
Works to retain policyholders who inquire about canceling by making recommendations for policy changes or coverage enhancements.
Helps policyholders understand their policy coverage, claims processing and reimbursement process.
Demonstrates ability to work in a metric environment and meet performance expectations.
Maintains understanding of federal and state regulations to include compliance.
Ability to utilize multiple technical systems effectively and efficiently.
Perform other duties and/or special projects as assigned.
Qualifications
2+ years’ experience in insurance claims processing or customer support.
Active Property & Casualty (P&C) Producer License
Bandwidth/ Internet requirements Up to 30Mbps (Download) | 5Mbps (Upload)
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to submit to a background investigation as part of the onboarding process
You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
Benefits
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon location and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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Sprachkenntnisse
- English
Hinweis für Nutzer
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