Head of Global Solution EngineeringFramework Ventures • New York, New York, United States
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Head of Global Solution Engineering
Framework Ventures
- New York, New York, United States
- New York, New York, United States
Über
BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the Global Head of Solutions Engineering at BitGo, you will play a crucial role in leading a team of solutions engineers to drive the successful implementation and integration of our digital asset solutions for clients. This role combines technical expertise, leadership skills, and a deep understanding of digital assets to ensure client satisfaction and business growth.
Responsibilities
Manage a globally distributed team comprising Solution Architects and Solution Engineers.
Lead and drive technical and product aspects for pre- and post-sales activities such as product education, solution architecture, implementation, onboarding, and delivery.
Maintain continuous client relationship management, including understanding client business requirements, expectations, and technical support.
Collaborate with Sales, Product Management, Risk, Compliance and Engineering to contribute to the development of new product features.
Provide data and feedback on go-to-market strategies.
Manage the DDQ / RFx process.
Qualifications
12+ years in an enterprise client-facing technical role (e.g., Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager) or similar.
Familiarity with multiple coding and scripting languages including JavaScript and TypeScript.
Understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc.
Experience in pre-sales, post-sales and professional services.
Strong experience leading and managing client engagements and projects.
RFx/DDQ experience, working with SMEs to formulate relevant responses.
Experience with global customers across tiers and market segments.
Extremely high professionalism and ability to work with clients and colleagues.
Clear and effective verbal and written communication and comprehension.
Ability to self-manage and use professional judgment as needed.
Very high interest in blockchain, cryptocurrencies, and financial services and products.
Bachelor’s degree in CS or related STEM field, or equivalent professional experience.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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