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Customer Success Manager
Your First Scholarship
- New York, New York, United States
- New York, New York, United States
Über
This is an evergreen post, meaning we’re continuously open to meeting exceptional candidates. Even if we are not hiring this exact moment, we encourage you to apply. We regularly expand our team as our roster of client families grows.
As a Customer Success Manager for Your First Scholarship, you will play a critical role in ensuring our families succeed. You’ll manage client onboarding, communication, campaign oversight, and results tracking for up to 250 families. You are the ongoing support system guiding families through the recruiting process, ensuring clarity, momentum, and outcomes.
Your First Scholarship’s mission is simple: Help families earn college football scholarships without stress, confusion, or wasted time.
We’ve helped families generate 300+ scholarship offers and over $20 million in scholarship value, and we’re only getting started.
When you join Your First Scholarship, you enter a fast-growing organization with a competitive, team‑oriented culture similar to college football — where high standards, ownership, and personal growth are the norm.
What We Offer You
Clear compensation growth path from $3,200/month → $6,200/month base as you scale your client load
Performance bonuses tied to results, testimonials, referrals, and excellence
Weekly 1-on-1 training and development
Direct interaction with the CEO/Founder
A role where excellence is rewarded and career progression is unlimited
Requirements
Played or coached college football (required) — deep understanding of recruiting
Strong communication skills across Slack, Zoom, phone, and written channels
Extremely organized with elite attention to detail
Ability to work independently, proactively, and manage large client loads
Comfortable in a fast‑paced, high‑ownership role
Ability to manage email/DM recruiting campaigns, analyze data, and improve results
Consistent, disciplined, and routine‑driven
Hungry to grow — personally and professionally
High integrity and extreme ownership mindset
Sales ability is a plus (written, verbal, and visual communication skills)
Responsibilities Client Management & Communication
Manage onboarding for all new clients to ensure setup is completed within 7 days
Provide ongoing strategic support to families throughout their recruiting journey
Conduct weekly check‑ins and monitor client progress
Manage red‑flag clients and elevate issues appropriately
Maintain organized systems, trackers, and notes at all times
Campaign Management
Run and optimize email + DM campaigns
Maintain a minimum of 0.5 responses per active campaign
Analyze metrics, test messaging, and improve performance continuously
Team Execution
Attend weekly 1-on-1 and team calls prepared with numbers, wins, and projections
Submit daily End‑of‑Day report in Slack
Maintain clear communication with the Director of Customer Success & CEO
Collect 8+ high‑quality testimonials each month
Drive 1‑2 closed referrals monthly
Support client success to generate high NPS scores
Results
Average response time:
Onboarding completion:
NPS score:
8.5+ (bonus at 9.0+)
Daily tracking:
EOD Report + all systems updated
Client load:
Manage up to 250 families with excellence
Location
Fully remote
Freedom to work from anywhere while maintaining availability and response times
Compensation Base Salary (Client Load Tiers)
0–99 clients:
$3,200/month
100–149 clients:
$4,200/month
150–199 clients:
$5,200/month
200–250 clients:
$6,200/month
Performance Bonuses
Response Time Bonuses: Up to $200/month
$50 per written
Referrals: $150 per closed referral
Total Earnings Potential
$45,000–$120,000+ per year
depending on client load + bonuses
CSMs managing 200–250 clients regularly earn
$9,200–$10,200/month
Seniority level Entry level
Employment type Full‑time
Industries Sports and Recreation Instruction
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Sprachkenntnisse
- English
Hinweis für Nutzer
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