Customer Support Specialist Internship
MyAgData
- New York, New York, United States
- New York, New York, United States
Über
Customer Support Specialist
to help us provide the best possible experience to American farmers who interact with our software. Our software allows farmers across the US to electronically report their planted acres to satisfy farm program.
This is a new experience for most farmers and we need help to guide them through the process. The customer support specialist will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations. The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.
Objectives
Drive a seamless customer experience that creates positive sentiment for our brand
Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers
Collaborate with our customer-success and product teams to drive constant improvement
Maintain accurate records of customer interactions and steps taken to resolve issues
Responsibilities
Manage customer conversations across all our support channels (online, and via phone)
Answer customer inquiries and escalated complex issues to the appropriate team to ensure rapid support
Proactively take steps to enhance the customer experience
Share relevant customer feedback to help us improve our offerings
Evaluate our customer support processes, devise improvements, measure results and iterate
Report on key customer service metrics and identify noteworthy trends
Required Skills &Qualifications
Strong written and verbal communication skills
Friendly and empathetic demeanor
Willingness to learn
Exceptional problem-solving ability, backed by good judgment
Ability to respond to customer questions using phone and email
Ability to collaborate across departments and teams
Understanding of farming practices is encouraged
Understanding of precision ag is very helpful
Preferred Skills &Qualifications
Experience in a customer-facing role, preferably handling customer service, care, or success
Proven track record of delighting customers and exceeding their expectations
Proficiency with customer service software
Excellent attention to detail
Compensation
$15 per hour
Time Frame
5/18/26 through 7/31/26
Education Specifications
Sophomore or Junior Status
Majoring in Agriculture Business, Ag Communications, Agriculture Systems Management, Agronomy, Horticulture, Crop Science, Farm Management, Agriculture Public Services or similar Agriculture/Business major
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Sprachkenntnisse
- English
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