Instructional Designer - TrainingCall Center Power • New York, New York, United States
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Instructional Designer - Training
Call Center Power
- New York, New York, United States
- New York, New York, United States
Über
Call Center Power (CCP), is seeking an experienced Instructional Designer to work alongside our training team in designing and building training curriculum for CCP clients — primarily healthcare payers and managed care organizations operating complex call center environments. This is a heads-down build role: you will receive storyboards and build guides and translate them into polished eLearning modules in Articulate Rise and Storyline 360, embedding yourself in client content through listening sessions, SOP reviews, SME interviews, and knowledge base deep-dives. Type: Contract (no C2C or agency submissions) Location: Remote — Domestic U.S. preferred; international candidates considered Initial Term: Through December 31, 2026 Compensation: Commensurate with experience Key Responsibilities
Build eLearning modules in Articulate Rise and Storyline 360 from storyboards and build guides — including branching scenarios, triggers, variables, and scored assessments. Conduct side-by-side listening sessions and review client SOPs, knowledge base articles, and policy documentation to develop subject matter expertise. Collaborate with client SMEs to validate content accuracy, interpret feedback, and resolve ambiguities. Apply healthcare domain knowledge (prior authorizations, Medicaid, HIPAA, UM processes) to produce accurate, operationally credible training. Execute builds independently — flag issues early, communicate proactively, and deliver on schedule. Maintain consistency with established CCP templates, style guides, and quality standards. Must-Have Qualifications
Non-negotiable requirements — please do not apply without direct, hands-on experience in each: Proficient in Articulate Rise and Storyline 360 — has actively built branching scenarios, triggers, variables, and scored assessments in Storyline 360. “Familiar with” is not sufficient. Comfortable working from detailed storyboards and build guides with limited creative ambiguity. Call center training background — working knowledge of UM processes, Medicaid terminology, prior authorizations, and/or HIPAA. Candidates who need foundational domain onboarding will not be a fit. Able to work independently with minimal supervision — self-directed, proactive, and able to execute with confidence. Demonstrated experience working with SMEs to validate content and interpret review feedback. Must-Have Qualifications -
Non-negotiable requirements — please do not apply without direct, hands-on experience in each: Proficient in Articulate Rise and Storyline 360 — has actively built branching scenarios, triggers, variables, and scored assessments in Storyline 360. “Familiar with” is not sufficient. Comfortable working from detailed storyboards and build guides with limited creative ambiguity. Experience developing training material in a call center environment Able to work independently with minimal supervision, self-directed, proactive, and able to execute with confidence. Demonstrated experience working with SMEs to validate content and interpret review feedback. Preferred Qualifications
Familiarity with call center operations such as agent onboarding, quality monitoring, compliance training, or de-escalation curricula. Experience with SCORM packaging, LMS administration, or multi-module course architecture. Background in training consulting or outsourced training delivery environments. Ability to interpret call recordings and screen-capture demos and translate them into training content. Strong written communication — precise, targeted questions and clear documentation of assumptions. Experience building knowledge checks, scenario-based assessments, or certification pathways. How to Apply
Apply online via LinkedIn. Submissions from recruiting agencies or staffing firms will not be considered. Direct candidates only. Call Center Power is an equal opportunity employer. Contract engagements are project-based and subject to scope and performance milestones.
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Sprachkenntnisse
- English
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