Provider Recruiting Operations ManagerSteno Agency, Inc. • New York, New York, United States
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Provider Recruiting Operations Manager
Steno Agency, Inc.
- New York, New York, United States
- New York, New York, United States
Über
In this role, you will sit at the intersection of recruiting, operations, and strategy—and plays a critical role in scaling and sustaining Steno’s nationwide network of court reporters.
Who are you? We’re looking for a results-driven recruiting and operations leader who thrives in fast-paced environments and loves building scalable systems. You’re equal parts strategic and hands-on, comfortable owning metrics, and energized by growing and supporting a high-performing team.
You’re biased toward action, quick to learn new industries, and relentless about finding better ways to hit your goals. Most importantly, you care deeply about building meaningful relationships with providers and creating an exceptional onboarding experience.
If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too.
On a regular basis you will
Own market-by-market recruiting targets, ensuring Steno has the right reporters in the right places at the right time
Identify, engage, and onboard new court reporters onto the platform
Develop and continuously refine Steno’s value proposition for why reporters should engage with us
Build, manage, and optimize the end-to-end recruiting funnel, from outbound sourcing to active participation on the platform
Determine which industry events and sponsorships deliver positive ROI and advance recruiting goals
Provide regular recruiting performance readouts, including identifying funnel drop-offs and opportunities for improvement
Design and streamline provider onboarding, including administrative workflows and introductions to Steno’s tools and technology
Develop expert-level knowledge of the court reporting industry, including certifications, job types, and what different reporters optimize for
Partner closely with cross-functional teams (Marketing, Product, Ops, Data) to develop recruiting collateral and share feedback on tools and processes
You have 3+ years of experience working at a high-volume staffing firm or for a company with a two-sided marketplace
You have proven leadership and people management experience
You have a proven ability to own and deliver against market-level recruiting targets, including planning, execution, and performance tracking
You have experience building and managing full-cycle recruiting funnels, from outbound sourcing through onboarding and activation
You are interpersonally savvy and build trust easily with people from diverse backgrounds
You can learn a new industry quickly and become fluent in its mechanics and language
You excel at planning and process management, especially building and scaling recruiting funnels
You are persistent, adaptable, and quick to pivot when something isn’t working
Salary - $90k - $130k
Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work
Wellness/Mental Health - shared benefits to be used among employees and families
Flexible Paid Time Off - allowing employees to find balance in their lives
Options of Equity - we know our success is nothing without our team
Access to a company-provided 401(k) account
A home office setup and a monthly stipend to offset internet and phone costs
Our Team Our Provider Operations team is the backbone of Steno's nationwide court reporter network. They're masters at juggling tight deadlines and demanding client expectations—and somehow make it look easy. The team consistently delivers work that has clients raving, but they're never satisfied with "good enough." They're always tinkering, optimizing, and finding ways to make things even better, because staying ahead means never standing still.
About Steno
Founded in 2018 and growing fast!
Values: be highly reliable, constantly innovate, operate with a hospitality mindset
Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience
We are revolutionizing the litigation and court reporting industry
Cutting-edge technology - unique products and integrations to maximize the output of legal professionals
White glove, concierge customer service that our clients rave about
Application Information
Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.
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Sprachkenntnisse
- English
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