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Ticket Sales Associate
Teamwork Online
- United States
- United States
Über
The Ticket Sales Associate supports all aspects of the Long Beach Coast's ticketing operation, with a particular focus on group sales outreach, inbound group inquiry coordination, and individual ticket sales. Reporting to the Ticket Sales Manager, this role is responsible for converting prospects into fansdriving revenue across group packages, season plans, flex packs, and single-game tickets while delivering outstanding service to every buyer. This is a full-time, seasonal role requiring availability during Pacific Standard Time business hours, with flexibility to support home game needs during the season. Key Responsibilities
Sell single-game tickets, flex packs, and mini-plans to individual fans through inbound inquiries and proactive outreach Support season ticket holder acquisition and renewal campaigns as directed by the Ticket Sales Manager Conduct outbound calls and emails to season ticket leads and lapsed buyers to drive re-engagement and new sales Assist with will-call preparation, digital ticket distribution, and buyer support leading up to home games Conduct outbound prospecting via phone, email, and LinkedIn to identify and pursue group ticket opportunities with local businesses, organizations, schools, youth sports leagues, nonprofits, and community groups Build and maintain a personal pipeline of group sales prospects; consistently meet or exceed outbound activity targets set by the Ticket Sales Manager Develop and present tailored group ticket packages that align with the prospect's goals, budget, and audience size Follow up persistently and professionally with leads through the full sales cycle from first contact to signed agreement Represent the Long Beach Coast at community events, networking functions, and local organization meetings to generate awareness and group sales leads Serve as the primary point of contact for inbound group sales inquiries via phone, email, and web forms; respond promptly and professionally Qualify inbound leads, assess group size and needs, and guide prospects through available package options Coordinate group event logistics including reserved seating arrangements, pre-game experiences, on-field activities, and any custom add-ons Ensure accurate and timely entry of all group bookings into the ticketing system (Vivenu) and CRM (Hubspot) Process ticket orders, group reservations, and payment plans accurately using Vivenu, the team's primary ticketing platform Maintain clean, up-to-date records for all prospects and accounts in the CRM; log calls, emails, and meetings consistently Deliver exceptional service to every buyer and prospectbefore, during, and after the sale Handle buyer questions, ticketing issues, and concerns in a timely and professional manner Serve as a knowledgeable resource on team promotions, the game schedule, seating options, and the Blair Field experience Support game-day ticket operations as needed, including group check-in coordination Assist with the preparation of sales materials, group sales decks, and outreach templates Qualifications
Strong communication skillswritten and verbalwith confidence on the phone and in email outreach Self-motivated and results-oriented; comfortable working independently in a remote environment Highly organized with the ability to manage multiple accounts and follow-ups simultaneously Reliable, punctual, and able to maintain consistent PST availability Comfortable with technology; ability to learn ticketing and CRM platforms quickly (Vivenu experience a plus) Willingness to be flexible Preferred Attributes
Prior experience in ticket sales, inside sales, or a customer-facing sales rolesports industry experience a strong plus Familiarity with CRM tools (Salesforce, HubSpot, or similar) and ticketing platforms Genuine enthusiasm for baseball, live sports, or community-driven entertainment Experience with outbound prospecting and meeting or exceeding sales activity targets Degree or coursework in Sports Management, Business, Marketing, or a related field preferred but not required Why You'll Love Working at the Long Beach Coast
Be part of building something newthis is a ground-floor opportunity to shape the sales culture of a growing professional baseball team Work with a passionate, community-focused organization that measures success in fans brought together, not just tickets sold Gain hands-on experience across the full spectrum of sports ticketinggroup sales, season plans, box office operations, and fan experience Flexible work environment with a collaborative, mission-driven team We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Sprachkenntnisse
- English
Hinweis für Nutzer
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