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Remote IT Support Specialist for Connected Teams

R emote L iberty

Saint Paul, Illinois, United States

Saint Paul, Illinois, United States

Über

The Remote Computer Support Specialist at Solar Works Energy delivers technical assistance to employees by diagnosing and resolving hardware, software, and network issues remotely. This role ensures reliable system performance, supports remote and field teams, and helps maintain secure and efficient technology operations across the organization. Responsibilities: Provide remote technical support via phone, email, chat, and remote desktop tools
Troubleshoot hardware, software, and network connectivity issues
Install, configure, and update operating systems and applications remotely
Support remote and field employees with timely technical solutions
Monitor system performance and apply security patches and updates
Document support requests, resolutions, and technical procedures
Escalate complex issues to senior IT staff or vendors when required
Ensure technology aligns with Solar Works Energy’s renewable energy operations
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Saint Paul, Illinois, United States

Sprachkenntnisse

English

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