Customer Success Manager
Fello
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
profitable, hyper-growth, VC-backed B2B SaaS startup
on a mission to empower businesses with data-driven intelligence. Our
AI-powered marketing automation platform
helps businesses optimize engagement, make smarter decisions, and stay ahead in a competitive market. With massive growth potential and a track record of success, we’re just getting started. If you’re passionate about innovation and want to be part of an industry-defining team, Fello is the place to be.
You
are a proactive, customer-focused professional with exceptional communication skills and a passion for helping clients succeed. You are dedicated to continuous improvement and are motivated to provide the best possible customer experience.
Real estate experience preferred:
The ideal candidate has a strong understanding of real estate and SaaS, and can easily build relationships with clients and internal teams.
You Will:
Be the strategic partner for your customers
– Proactively drive adoption, net retention, and expansion revenue by aligning customer goals with platform outcomes
Guide customers to leverage our AI features
– Helping them unlock more value and see success
Go above and beyond to deliver best-in-class onboarding and training
– Provide strategic recommendations and upgrade guidance to help customers succeed from day one
Track customer health and surface opportunities
– Use platform insights, usage dashboards, and behavior signals to proactively manage risk and identify upsell moments in partnership with AI
Conduct quarterly business reviews (QBRs)
– Strategize with customers on performance, feature usage, and how to scale results over time
Develop strong relationships with clients
– Facilitate communication and serve as the trusted voice between customers and internal teams
Collaborate cross-functionally
– Work with Product, Sales, and Solutions teams to create a seamless, personalized experience throughout the customer lifecycle
Advocate for the customer
– Share feedback and insights with our Product team to inform roadmap priorities and improve the platform
Promote Fello's Impact
- Encourage happy customers to share testimonials, participate in case studies, or refer peers to amplify our brand value
You Have:
A proven track record in customer success or account management, ideally in SaaS
Strong understanding of SaaS and marketing best practices
Familiarity with AI-powered platforms
Excellent communication and interpersonal skills
A proactive, organized, and consultative approach - you stay two steps ahead of the customer
A strong commitment to customer satisfaction and continuous improvement
Curiosity for technology and a desire to work in a fast-moving, highly collaborative startup environment
Competitive Compensation:
Attractive salary and benefits package.
Flexible Work Environment:
Fully remote work with flexible hours to promote work-life balance.
Professional Growth:
Opportunities for career advancement and professional development.
Health & Wellness:
Comprehensive health, dental, and vision insurance plans.
Paid Time Off:
Generous PTO and paid holidays to recharge and relax.
Collaborative Culture:
A supportive team environment that values innovation and collaboration.
Equity Options:
Opportunity to own a part of Fello and share in our success.
Cutting-Edge Projects:
Work on innovative products that leverage AI and advanced technologies.
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Sprachkenntnisse
- English
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