District Field Technician DenverBackyard Discovery • Saint Paul, Illinois, United States

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District Field Technician Denver

Backyard Discovery

Saint Paul, Illinois, United States

Saint Paul, Illinois, United States

Über

Position Summary The District Field Technician serves as the primary field-level technical expert and support resources within an assigned geographic district. This role is responsible for resolving customer escalations, quality issues, and completing hands‑on installations weekly to support capacity, quality assurance, and field standards. Part of the role will be working side by side with newly onboarded technicians on their first several installations. This will help ensure they are providing the expected service.
The District Field Technician acts as a product expert, problem solver and quality ambassador, installer, and ensuring consistent service within a territory.
Key Responsibilities Hands‑On Installations, Field Support & Market Coverage
Complete approximately 3–5 installations per week to:
Support capacity during peak demand
Validate installation standards
Assist with complex or high‑profile jobs
Follow the same documentation, quality, and customer service standards as independent technicians.
Serve as a field resource for independent technicians when questions arise regarding:
Product complexity
Site conditions
Installation challenges
Identify recurring issues and communicate trends to leadership.
Support coverage planning by providing insight into technician availability, skills, and gaps within the district.
Customer Escalation & Quality Resolution
Serve as the primary escalation contact for complex or high‑priority customer issues within the district.
Respond to and resolve issues such as:
Assembly defects
Missed expectations
Product damage or incomplete installations
Conduct on‑site visits when necessary to assess, correct, or complete work.
Coordinate with operations, customer service, and contractors to ensure timely resolution.
Document escalation outcomes and root causes to support continuous improvement.
Onboarding & Quality Assurance
Lead field‑based onboarding for newly onboarded 1099 assembly technicians.
Demonstrate proper assembly techniques, safety best practices, and manufacturer guidelines for outdoor products including:
Playsets
Gazebos
Pergolas
Greenhouses
Outdoor kitchens and related products
Verify technicians understand:
Product requirements
Job documentation expectations (photos, completion notes)
Customer interaction standards
Provide feedback and coaching focused on outcomes and quality expectations, not methods or schedules.
Qualifications Experience
Hands‑on experience assembling outdoor residential products (playsets, gazebos, pergolas, or similar).
Prior experience training or mentoring technicians strongly preferred.
Experience working in a contractor‑based or field‑service environment is highly desirable.
Skills & Attributes
Strong mechanical aptitude and problem‑solving skills.
Excellent communication and customer‑facing skills.
Ability to remain calm and professional in escalated situations.
Organized and detail‑oriented with strong documentation habits.
Comfortable traveling within an assigned district.
Physical Requirements
Ability to lift and move heavy components (up to 75 lbs).
Ability to work outdoors in varied weather conditions.
Comfortable using power tools and hand tools regularly.
Work Environment
Field‑based role with travel throughout assigned district.
Combination of hands‑on installation work, installation sessions, and customer issue resolution.
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Saint Paul, Illinois, United States

Sprachkenntnisse

English

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