Atlassian customer facing consultantAtlas Bench • Saint Paul, Illinois, United States
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Atlassian customer facing consultant
Atlas Bench
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Role Description This is a full‑time remote role for an Atlassian Customer‑Facing Consultant. The consultant will interact with clients to understand their unique requirements, provide tailored advice on Atlassian tools, and ensure optimal product usage. Daily responsibilities include conducting client consultations, delivering actionable insights, managing customer satisfaction, offering pre‑ and post‑implementation support, and driving successful adoption of Atlassian solutions. The role requires consistent communication and collaboration to maintain client relationships and address challenges effectively.
Qualifications
Experience in Customer Support and Customer Satisfaction, with the ability to resolve client concerns efficiently
Strong Communication and Customer Contact skills to foster clear and effective interactions
Client Counseling expertise to provide tailored strategies and solutions for diverse client needs
Proficiency with Atlassian products (e.g., Jira, Confluence, JSM) and an understanding of agile methodologies
Ability to work in a remote environment while managing time and priorities effectively
Proven problem‑solving and analytical skills
Experience with DevOps and ITSM is an advantage
Bachelor’s degree in a relevant field or equivalent professional experience
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Sprachkenntnisse
- English
Hinweis für Nutzer
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