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Customer Success Manager
Placer.ai
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist. Our growth reflects the market's demand: we reached $100M in annual recurring revenue within just 6 years of launching, achieved unicorn status with a $1B+ valuation in 2022, and continue to expand rapidly as one of North America's fastest‑growing tech companies. We're creating a $100B+ market opportunity, and we're just getting started. Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, we're building a culture where innovation thrives, collaboration is the norm, and every team member contributes to reshaping how the world understands location.
Summary Placer.ai is looking for a talented Customer Success Manager who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers. You will drive the continued success of our customers while helping to build a world‑class Customer Success function. You will engage with accounts managing customers’ needs ensuring product adoption and revenue retention. A successful candidate will be highly strategic, analytical, resourceful, customer‑focused, team‑oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.
Responsibilities
Own onboarding, nurturing, retention, upselling and ongoing success for all customers
Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
Engage actively in client discussions to position the value of our solution
Partner with cross‑functional teams to ensure customer feedback is incorporated into the product roadmap
Requirements
BA/BS degree
1–3 years of Customer Success experience
Keen attention to detail to drive exceptional execution and operational quality
Entrepreneurial spirit, a self‑starter, who is internally driven to make an impact on both the customer and a growth‑directed organization
Aptitude for being organized with flexibility to deliver results in a fast‑paced environment
Experience working with cross‑functional teams and projects
Demonstrated experience presenting complex data in understandable ways to address customers’ business questions
Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
Remote opportunity with limited travel
Advantages
Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.
Experience working with Government Municipalities or Civic segment clients
WHY JOIN PLACER.AI?
Join a rocketship! We are pioneers of a new market that we are creating
Take a central and critical role at Placer.ai
Work with, and learn from, top‑notch talent
Competitive salary
Fully remote
The U.S. annualized pay range for this position is $75,000 - $80,000 USD. In addition, certain roles have the opportunity to earn sales‑based commissions. Base pay offered within the stated range may vary depending on multiple individualized factors, including job‑related skills, professional experience, education and licenses (if applicable), work location and compensation market data.
Base pay is just a part of our total rewards program. Placer provides medical, dental and vision coverage as well as flexible time off, 401(k) and equity awards for certain roles.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Noteworthy Links To Learn More About Placer
About Placer.ai
Placer.ai's $100M round C funding (unicorn valuation!)
See our data in action at The Anchor
Placer.ai in the news
Video: About Placer for Commercial Real Estate
Placer.ai is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.
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Sprachkenntnisse
- English
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