Global Portal Experience AnalystCornerstone OnDemand • Saint Paul, Illinois, United States
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Global Portal Experience Analyst
Cornerstone OnDemand
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Position Overview As a Global Portal Experience Analyst, you will optimize and evolve the demo portal ecosystem by leveraging cutting‑edge technologies—including AI‑driven tools—to enhance sales enablement and the overall Solution Consultant experience. Reporting to the Manager, you will support, maintain, and innovate demo portals and shared demo instances while driving project execution that reflects business priorities.
In this role you will… Demo Portal Development & Optimization Continuously update and enrich baseline demo portals to reflect the latest product offerings, user feedback, and sales scenarios. Proactively identify opportunities to streamline processes and enhance portal performance.
Technical Support & AI‑enhanced Troubleshooting Provide expert‑level support for shared demo instances, quickly resolving issues and applying efficient ticket‑management practices (ServiceNow or similar platforms).
Project Management & Process Improvement Lead and collaborate on cross‑functional projects that improve demo assets and maximize user experience and efficiency. Collect and prioritize requirements while ensuring timely delivery of solutions that empower Solution Consulting and sales teams.
Data‑driven Quality Assurance Monitor demo portals using analytics to maintain a high standard of quality, responsiveness, and user satisfaction. Implement iterative improvements based on data insights.
Documentation & Training Develop comprehensive, best‑practice guides to ensure optimal utilization of demo tools.
Cross‑functional Collaboration Partner with Solution Consulting, Global Customer Success, Product Management, Engineering, and other key stakeholders worldwide to align demo strategies with overall business goals and technological advancements.
Industry Awareness Stay informed about emerging trends in sales technology, AI, and digital enablement to keep Cornerstone at the cutting edge of demo portal experiences.
You’ve got what it takes if you’ve got…
Bachelor’s degree in a relevant field (e.g., Business, IT, Computer Science) or equivalent experience.
Proven experience with Cornerstone products and related certifications.
Strong familiarity with ServiceNow or equivalent ticketing and support systems.
Solid project‑management skills with a proactive, results‑oriented mindset.
Expertise in troubleshooting, enhanced by familiarity with AI diagnostic and support tools.
Hands‑on experience in Cornerstone OnDemand implementations is highly desirable.
Demonstrated ability to leverage AI/automation tools to optimize processes and workflows.
Strong technical aptitude, with knowledge of HTML, CSS, JavaScript, and cloud platforms (AWS or equivalent) considered a plus.
Excellent communication and documentation skills, able to work effectively in a virtual, global team setting.
Adaptable, quick learner with a passion for continuous improvement and innovation.
Creative problem‑solver with a proactive, collaborative approach.
Total Rewards At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market‑driven research, and skill‑based appraisals. This comprehensive compensation package may include annual bonuses, short‑ and program‑specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The base salary range for this position is: $95,400 – $152,600 USD.
Equal Employment Opportunity Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855‑454‑8433.
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Sprachkenntnisse
- English
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