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Pharmacy Account Manager
PharmaForce
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
PharmaForce is a leading provider of innovative pharmacy solutions, specializing in 340B Third Party Administration (TPA) and Pharmacy Benefit Management (PBM) services. We leverage cutting-edge technology and industry expertise to help healthcare providers, payers, and patients navigate the complex landscape of pharmacy management. Our mission is to enhance patient care and access to medications by optimizing pharmacy programs across the spectrum. At PharmaForce, we foster a culture of innovation and collaboration, continuously striving to develop solutions that make healthcare more accessible and affordable for all.
Position Overview We’re looking for a
Pharmacy Account Manager
to join our Account Management team, supporting both wholesale and accounting customers. In this role, you’ll be the primary connection between PharmaForce and your assigned account‑building relationships, resolving issues, and driving measurable results.
This is a
remote
position for candidates based in the United States. You’ll work with teams and clients nationwide, spanning every time zone.
Ideal candidates will be detail oriented, proactive, solution oriented and have critical thinking skills. In addition, this candidate will have account management skills; client support, customer service, improve processes and/or efficiencies. They will be able to work with minimal supervision and go above and beyond to support account management teams as well as external customers.
What We’re Looking For The ideal candidate is:
Detail‑oriented, proactive, and solution‑focused
Skilled in critical thinking and problem solving
Experienced in account management, client support, and process improvement
Able to work independently with minimal supervision
Passionate about delivering a positive customer impact and growing client relationships
Responsibilities:
Manage assigned accounts and customers within your region
Provide timely, clear communication to clients
Monitor and respond to customer support tickets
Handle incoming calls and navigate the support queue
Collaborate with internal teams to address client needs
Identify opportunities for process improvement and proactively solve problems
Proactively identifies opportunities for process improvement and problem solving
Manage pharmacy terminations when necessary
Maintain accurate and timely CRM updates per standard operating procedures
Perform additional duties as assignedEnsure all activities comply with PharmaForce’s Code of Business Conduct, federal and state laws, and professional standards
Qualifications Required
2+ years’ experience as a 340B Pharmacy Account Manager
Strong problem‑solving skills and attention to detail
Ability to collaborate with multiple stakeholders to resolve issues
Excellent customer service and client support skills
Knowledge of the 340B Drug Pricing Program
Proficiency in Microsoft Office (advanced level)
Ability to work cross‑functionally within a team
340B ACE certification
Licensed Pharmacy Technician
Previous experience in 340B, healthcare, or the pharmacy industry
Ability to manage multiple priorities and deadlines
We Offer
Competitive pay
Health, dental, vision, and life insurance
401(k)
Paid time off
Location: Remote
Travel: None
Schedule: Full Time
Equal Opportunity Employer PharmaForce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Customer Service, Administrative, and Quality Assurance
Pharmaceutical Manufacturing and Retail Pharmacies
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Sprachkenntnisse
- English
Hinweis für Nutzer
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