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Business Support Analyst II
Pennymac
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Business Support Analyst II
provides critical support in managing departmental operations, focusing heavily on process optimization and technical innovation. In this role, you will go beyond simple data analysis to troubleshoot the origination process and develop technical solutions that drive operational efficiency. You will serve as a bridge between business needs and technical execution, ensuring our systems and workflows evolve alongside the industry.
Business Support Analyst II
will:
Identify gaps and troubleshoot issues within the loan origination process to ensure seamless production.
Create detailed technical requirements and coordinate closely with stakeholders to implement system enhancements.
Document processes through the creation of comprehensive workflows and standard operating procedures.
Coordinate and complete technical testing to validate that new tools and routines meet business needs.
Support the Operations team by providing technical expertise to solve complex functional problems.
Produce and manage reporting to ensure the division meets defined targets and maintains data integrity.
Perform other related duties as required and assigned.
Demonstrate behaviors aligned with the organization’s core values of being Accountable, Reliable, and Ethical.
What You’ll Bring
3–5 years of mortgage industry experience is required, with a strong emphasis on business processes and the loan origination lifecycle.
An elevated level of technical expertise; you should be comfortable navigating complex systems and translating business needs into technical specifications.
A process-oriented mindset that prioritizes troubleshooting and workflow optimization over pure data entry or basic analysis.
The ability to thrive in an environment of constant change with a proactive and innovative outlook on problem‑solving.
Superior analytical skills and high proficiency in Excel, Word, and PowerPoint.
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe‑style dining (select locations)
Retirement benefits, life insurance, 401(k) match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Compensation
Lower in range – Building skills and experience in the role
Mid‑range – Experience and skills align with proficiency in the role
Higher in range – Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance‑based compensation and/or stock‑based incentives awarded to employees based on company and individual performance.
Salary $55,000 - $85,000
Work Model OFFICE
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Sprachkenntnisse
- English
Hinweis für Nutzer
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