Staff Focal Support EngineerFramework Ventures • Saint Paul, Illinois, United States
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Staff Focal Support Engineer
Framework Ventures
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Managing and resolving customer cases assigned to your pod promptly to meet customer needs and satisfaction
Building trust with customers by understanding their requirements, priorities, and limitations to provide solutions
Collaborating with the product team, engineering, or escalation team to open bug reports for code defects using Jira
Communicating with assigned customers, keeping them updated on progress and resolutions
Minimum Qualifications
7+ years of experience in technical support or a related area
Minimum university degree in IT, or related field
Proficient in troubleshooting, debugging, and working directly with customers
Preferred Qualifications
In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet captures and general diagnostics
Experience with Internet protocols: HTTP and its proxies, SMTP, DNS, LDAP, and FTP
Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Equal Employment Opportunity Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, and local laws.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Pay Transparency: Zscaler complies with all applicable federal, state, and local pay transparency rules.
Reasonable accommodations for applicants who are differently abled, have long-term conditions, mental health conditions, religious beliefs, neurodivergent, or require pregnancy-related support are provided during our recruiting processes.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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