New Store Opening Associate

New York, New York

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.

This is your opportunity to put your fingerprint on the growth and development of something truly exciting. As the NSO Associate, your primary responsibility will be leading and coordinating smooth, successful launches across all new growth projects and store form factors within the company. The right candidate is highly organized, thrives in a process-driven environment, and can confidently manage multiple deliverables and cross-functional stakeholders simultaneously. You understand how to keep projects moving forward, align teams, and execute against timelines to ensure successful openings and launches. This role will require travel based on New Store Openings and evolving business needs.

Project coordination & communication

• Use our project management and internal communication tools to track and update progress on every project you're assigned.
• Support the Senior NSO Associate in communicating timelines, blockers, and status updates to relevant stakeholders.
• Help maintain and update store-specific documentation, checklists, and handoff materials across active projects.

On-the-ground NSO duties

• Place, receive, and unbox initial product and supply orders for new locations.
• Receive, install, and calibrate small service equipment under the direction of the Senior NSO Associate.
• Stage bar equipment and workflow layouts in alignment with Blank Street standards.
• Conduct stress test days and full equipment test runs to confirm a new location is ready for bump-in.
• Support store and equipment test days, flagging issues and coordinating resolutions in real time.
• Liaise with external contractors for basic service and equipment coordination including internet, espresso machine installation, and miscellaneous construction needs.
• Support build-out of store location wiki pages for incoming field teams.
• Assist with DOH compliance walkthroughs and ops team check-ins ahead of opening.
• Work closely with IT and Coffee Equipment teams to verify front and back end infrastructure is correctly set up and tested.

Logistics & storage

• Transport equipment and smallwares to and from our storage facility and between new location builds as needed including loading, unloading, and organized staging.
• Support the ongoing maintenance and inventory management of our equipment and smallware storage facility.
• Track inventory levels and flag shortfalls or discrepancies to the Senior NSO Associate ahead of upcoming openings.
• Help maintain a clean, organized, and safe storage facility environment at all times.

Supporting operations beyond NSOs

• Assist with seasonal smallware and equipment transitions, coordinating cross-functionally to ensure seamless rollouts.
• Support store closure projects and equipment recovery as directed.
• Pitch in on facilities needs when the NSO schedule allows.
• Help review and organize vendor invoices and receipts for approval and submission to the finance team.

• 12 years of experience in hospitality, consumer brands, retail, or a new location opening environment.
• Hands-on and action oriented you'd rather be doing than delegating.
• Excellent organizational skills with a proven ability to manage multiple tasks under pressure and tight timelines.
• Highly effective written and verbal communicator you keep people in the loop without being asked.
• Adaptable and flexible comfortable working both collaboratively and independently depending on what the project needs.
• Comfortable learning on the job, including developing a working knowledge of permitting, basic construction, plumbing, electrical, and equipment calibration processes.
• Tech-comfortable and quick to adopt new tools experience with Google Suite, Asana, and Slack is a plus.
• Passionate about creating safe, functional spaces for both customers and the team on the ground.
• Must be comfortable working evenings and weekends where business dictates.
• Comfort with travel across all markets.
• A valid driver's license is preferable.
• Able to lift 50+ lbs.

• $70,000 - $75,000 annual base salary
• Equity package
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program yes, that means free coffee, matcha and more!
• Regular social outings with the team
• Free Blank Street swag