Medical Support Assistant

divh2Medical Support Assistant/h2pCVP is seeking a Medical Support Assistant to join our team in providing administrative support services to the Sheridan VA Health Care System in Sheridan, Wyoming. Working hours are Monday-Friday between 7:00am 4:30pm (8-hour shifts), excluding federal holidays. This role is primarily remote but may call for on-site support as needed./ppAs a Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care./ppPosition pays:/pulliHourly Pay: $19.14/hr/liliHealth Wellness: $5.09/hr (can opt for cash in lieu of benefits)/li/ulh2Responsibilities/h2ulliCoordinate and authorize Veteran care with community providers that the VA does not supply or cannot supply in a timely manner/liliProcess community care consults properly via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems/liliSchedule appointments and coordinate care in accordance with VHA Directive 1230 (Outpatient Scheduling and Process Procedures) and VHA Directive 1232 (Consult Management)/liliComplete scheduling actions within three (3) business days of receipt of order from provider with a target of 20 scheduling actions per day/liliProcess administrative notes for consults, no-shows, cancellations, and unable to reach situations with accuracy and appropriateness/liliResolve appointments within 2 business days if there is a no-show or cancellation/liliProvide excellent customer service when interacting with Veterans, their families, and VA staff, demonstrating the VAs core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE)/liliValidate and update patient demographic information, including phone numbers, addresses, emergency contacts, and insurance information/liliScreen and receive phone calls in a courteous and timely manner, answering phones within 5 rings while following appropriate telephone etiquette/liliMaintain National TeleOncology Clinic profile management, completing grid access requests and provider grid changes in a timely and accurate manner/liliEnsure patient privacy and confidentiality by maintaining all patient information in compliance with Privacy Act, HIPAA, and VA regulations/liliOperate VA computer systems including VISTA, CPRS, CTM, HSRM, PPMS, and Microsoft Office applications/liliCollaborate with providers and staff on interdisciplinary care teams to ensure coordinated patient care/liliReview and use data from reports to collaborate with team members for patient appointments/liliComplete all mandatory annual training requirements and maintain compliance with VA policies and procedures/liliPerform other administrative duties as assigned/li/ulh2Qualifications/h2ulliHigh School diploma or GED equivalent required/liliMinimum of 6 months customer service experience/liliType at least 50 WPM (Must complete typing test)/liliKnowledge of basic medical terminology; experience in the medical field required/liliOral and written proficiency in English/liliBasic computer skills and proficiency with Microsoft Office products (Excel, Word, Outlook Teams)/liliAbility to successfully undergo a Government-sponsored background investigation (US Citizenship required)/liliNo health or physical disability restrictions that interfere with the performance of assigned duties/li/ulpLocation: Office of Community Care (OCC): 1898 Fort Road Sheridan, WY 82801/ppThis is a primarily remote position, must live within 50 miles of OCC for occasional on-site training and support/ppAbout CVP/ppCVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation./ppCVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment./ppAt CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally./p/div