Vendor ManagerVertisystem (A MOURI Tech Company) • New York, New York, United States
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Vendor Manager
Vertisystem (A MOURI Tech Company)
- New York, New York, United States
- New York, New York, United States
Über
Base pay range $45.00/hr - $65.00/hr
Direct message the job poster from Vertisystem (A MOURI Tech Company)
Senior Talent Acquisition Specialist | Strategic Recruitment, Team Leadership Please note that this is a contract role for 12+ months.
Overview The Vendor Manager will oversee large-scale vendor operations. This role is responsible for managing outsourced support teams, ensuring operational excellence, and driving performance against key SLAs such as CSAT and other scaled KPIs. The ideal candidate is a seasoned operations professional with expertise in contract management, back office support ticket processes, opex and budget tracking, and capacity planning. Fluency in handling large data sets, cost modeling, and forecasting is essential. Experience participating in and supporting RFP processes is a significant plus.
Job Responsibilities
Vendor Operations Oversight: Manage a set of vendor agents, ensuring operations meet SLAs (CSAT, KPIs) and deliver high-quality support at scale.
Contract & Budget Management: Oversee contract execution, opex and budget tracking, and capacity planning for vendor teams.
Back Office Support: Lead and optimize back office support ticket processes, ensuring timely resolution and operational efficiency.
Data Analysis & Forecasting: Analyze large data sets to inform cost modeling, forecasting, and operational improvements.
RFP Participation: Support and participate in RFP processes for vendor selection and management.
Resource Provisioning: Ensure all external resources are appropriately provisioned on Meta internal systems in compliance with company policy.
Vendor Communication: Own communication with a diverse network of vendor companies, fostering strong partnerships.
Workflow Optimization: Review, prioritize, and track progress of issues affecting vendor operations; provide optimal solutions.
Cross-Functional Collaboration: Support cross-functional teams (Program Management, Engineering, etc.) to ensure requirements are implemented and processes are well understood.
Tooling & Automation: Work with tooling teams to define platform designs and automation for vendor management.
Process Improvement: Continuously improve and optimize internal and external processes and workflows.
Skills & Qualifications
Experience managing large-scale vendor operations and outsourced support teams
Fluency in handling large data sets, cost modeling, and forecasting
Proficiency in SQL and/or Data Analysis required
Experience in contract management, opex/budget tracking, and capacity planning
Experience with back office support ticket processes
Excellent verbal and written communication skills
Ability to work under pressure and manage multiple projects in a fast-paced environment
Experience participating in/supporting RFPs is a plus
Bachelor’s degree in a relevant field or equivalent experience
Seniority level Mid-Senior level
Employment type Contract
Job function Management, Project Management, and Analyst
Industries Social Networking Platforms
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Sprachkenntnisse
- English
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