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Customer Success Manager
Valsoft Corp
- New York, New York, United States
- New York, New York, United States
Über
About Us BluSynq is on a mission to transform the way our customers operate. Our AI-powered agent is designed to connect with existing tools, resolve questions, book appointments, and close deals – automatically, 24/7 – via voice, text, and email. We are a fast-scaling, tech-driven startup backed by leading software investors.
Role Overview We are looking for a Customer Success Manager (CSM) to support our expanding customer base across North America in 2026, with expansion to other parts of the world in 2027.
In this role, you will be the go-to person for onboarding new clients, ensuring they see the full value of BluSynq, and supporting them throughout their journey. This is more than just a support role – it’s an opportunity to be at the forefront of how
AI is reshaping entire industries.
The successful candidates will be based anywhere in the US, working in a remote work model!
What your day will look like
Lead
end-to-end onboarding
for new clients, ensuring a smooth and impactful start
Build and maintain strong, long-term relationships with clients (service, sales, and admin leaders)
Provide proactive
support and issue resolution , managing tickets and client feedback
Monitor account health and identify growth opportunities within your accounts
Serve as the
bridge between clients and product/tech teams , advocating for user needs
Conduct training sessions, best practices reviews, and usage optimization calls
Help shape how BluSynq is adopted and scaled across customers in North America
Educate clients on
AI-powered capabilities , driving adoption and confidence in the tech
About You Experience
2+ years’ proven experience in
Customer Success, Account Management , or similar client-facing role
Fluent in English (spoken and written); French a plus
Passionate about
technology and AI , with a desire to be part of a future-focused solution
Confident communicator who builds trust easily and manages relationships professionally
Organized, proactive, and comfortable handling multiple client accounts
Curious, eager to learn, and excited about the opportunity to work in a fast-growing startup
Experience with SaaS or tech support is highly valued
Able to travel occasionally to Montreal and North America
Legally authorized to work in the US
Why Join BluSynq?
Be part of a high-impact AI startup that’s changing the future
Get in early and
grow with the company
– we are just getting starter
Work remotely with a collaborative, international team
Competitive salary, career growth, and access to cutting-edge tech
Make a difference for real users and businesses every day
For further information about BluSynq, please visit our website at www.xigniphi.com
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
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Sprachkenntnisse
- English
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