Customer Success Engineer
Framework Ventures
- New York, New York, United States
- New York, New York, United States
Über
To date, Magic has enabled more than 110K developers and enterprises to onboard over 10 million users to the Web3 ecosystem — and we continue to grow rapidly. We are trusted by leading NFT marketplaces such as Immutable, Niftys, OpenSea, Decentraland and major enterprise Web2 companies alike.
If you are excited to make Web3 accessible and help onboard the next billion users, let’s chat!
The Role Magic is looking for a talented Customer Success Engineer to join our growing CS team. In this role, you will focus on enhancing the customer integration process. You offer a strong ability to explain complex concepts in simplified terms. The Customer Success Engineer will apply technical expertise to solve all customer bugs, while partnering with existing customers to assist with pre- and post-integration. You will also step into pre‑sales conversations to answer technical questions in real time, improving our GTM process. This is a high impact role with an opportunity to shape our customer onboarding flow.
You Will
Prioritize and drive resolution of customer issues quickly and efficiently
Have a deep understanding of the Magic SDK and how to integrate it into different languages and frameworks, such as React.js
Provide technical guidance and best practices as the technical support expert
Deep dive into customer code to resolve bugs
Be the first point of contact for supporting our enterprise customers and partners
Develop and iterate on processes, tools, communication channels, and documentation to enable the best possible technical support experience at scale
Drive relationships with customers to understand technical and business objectives
Advocate customer needs cross‑departmentally and continuously iterate to provide the best customer experience
Evangelize and educate customers on our existing products and new product launches
Contribute to the Magic codebase
Work closely with engineering teams building out solutions for client use cases
You Have
1+ years of experience in a software development role
Strong knowledge of React and NextJS
Strong technical communication skills—able to explain complex concepts to both technical and non‑technical customers
Strong relationship management skills—able to monitor, analyze, and devise specific action plans to improve customer experience
Strong teamwork skills—able to work with cross‑functional teams
Able to learn complex technical concepts quickly and continuously
Able to work independently with minimal supervision
Loves to solve open‑ended technology and business problems
Loves to teach and dive to the bottom of things to unblock customers
Comfortable with shifting gears multiple times throughout the day
Even Better
Computer Science degree
Strong project management skills
Strong blockchain knowledge, ideally Ethereum
Full‑stack development experience, ideally JavaScript and Python
Experience working with Zendesk and Jira
Benefits
Fully remote team and flexible working hours
Competitive salary and stock options
10% minimum performance‑based annual bonus
Unlimited paid time off
Platinum‑level Health, Vision, and Dental insurance – Magic covers 99%
401(k) program
Top of the line equipment
$300 monthly budget for personal wellness, professional development, and home office needs
Annual team meetups
At Magic, we believe building a team full of diverse perspectives and experiences is vital to success. We strongly encourage anyone who has been historically under‑represented in tech to apply for this role. Magic does not discriminate on the basis of gender, sexual orientation, race, religion, citizenship status, age or physical ability. Empathy, authenticity, and inclusivity are at the core of all we do.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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