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IT Support Specialist - A324
Pearl
- New York, New York, United States
- New York, New York, United States
Über
Industry Technology / Operations
Work Arrangement Fully Remote
Job Type Full-time
Work Schedule Eastern Standard Time (EST)
Locations Remote ( LATAM / PH / Global)
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long‑term, meaningful careers.
About The Company Our client is a fast‑growing AI‑focused technology company that is scaling rapidly and building out the infrastructure to match. They are committed to strong internal IT practices, including device management, compliance, and scalable onboarding workflows. The team is highly collaborative, fast‑moving, and looking for an IT professional to own their internal IT ecosystem.
Role Overview You will serve as the primary internal IT resource, responsible for building and managing the company’s IT systems from the ground up. Your mandate includes device management, onboarding/offboarding, integrations, automation, and compliance management. This is not a support ticket role—this is a systems ownership role.
The ideal candidate is proactive, technically skilled across Apple and Microsoft ecosystems, detail‑oriented, and thrives in a high‑growth, fast‑paced environment. You will work directly with operations leadership and coordinate with an external IT consultancy as needed, but you are the internal owner of all IT systems.
Your Impact You will play a critical role in elevating the quality and effectiveness of video content across campaigns and brand initiatives. Your work will directly influence audience engagement, brand perception, and campaign performance through compelling storytelling and polished execution. By improving production efficiency and maintaining high creative standards, you will help deliver consistent, high‑impact multimedia outputs. You will also contribute to stronger collaboration across creative and marketing teams, ensuring projects are delivered on time and aligned with brand objectives.
Core Responsibilities Device Management & Apple Business Manager Setup – 35%
Enroll and maintain all company devices in Apple Business Manager
Provision and configure macOS and Windows endpoints for all employees
Troubleshoot hardware and software issues across Apple and Microsoft ecosystems
Connect device management infrastructure to Google Workspace and other platforms
Employee Onboarding & Offboarding – 30%
Execute technical onboarding: account creation, tool access, device provisioning
Own offboarding processes: device retrieval, account deprovisioning, access removal
Develop and maintain SOPs and documentation for onboarding/offboarding
Take ownership of scaling onboarding operations from current processes
Security & Compliance Support – 20%
Support deployment and monitoring of endpoint security tools
Maintain and enforce security policies and best practices
Assist with access reviews, security audits, and compliance system management
IT Systems Integration & Automation – 10%
Build automation for recurring IT workflows in partnership with operations
Ensure clean integration and communication between internal tools and platforms
General IT Support & Escalation – 5%
Serve as the first internal escalation point before involving external IT support
Handle reactive hardware/software support requests from the team
Requirements Must-Haves (Required)
1–3 years of experience in IT support, systems administration, or similar technical roles
Hands‑on experience with identity and device management in Apple and Microsoft ecosystems
Strong working knowledge of macOS
Understanding of Apple device management integration with SaaS ecosystems (Google Workspace)
Ability to work independently as the sole internal IT resource
Availability to work U.S. hours
Strong documentation skills and attention to detail
Clear communication for non‑technical audiences
Nice-to-Haves (Preferred)
Familiarity with MDM platforms: Jamf, Intune, Kandji
Experience with SaaS admin: Google Workspace, Microsoft 365, Auth0, 1Password
Exposure to SOC 2, ISO 27001, or similar compliance frameworks
Startup or high‑growth tech experience
Basic scripting (Bash, PowerShell, Python) for automation
Relevant certifications (CompTIA Security+, Apple Certified Support Professional, Microsoft equivalents)
Understanding of zero‑trust security principles
Tools ProficiencyMust-Haves (Required)
Apple Business Manager (or equivalent MDM)
Google Workspace
macOS administration
Nice-to-Haves (Preferred)
Jamf / Intune / Kandji
Microsoft 365
Auth0 / 1Password
Endpoint security tooling
Bash / PowerShell / Python (light scripting)
Benefits
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
Team Incentives: Recognition for maintaining 100% CRM hygiene and on‑time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH‑based talents: HMO coverage after 3 months for full‑time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Our Recruitment Process
Application
Screening
Skills Assessment
Top‑grading Interview
Client Interview
Job Offer
Client Onboarding
Ready to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.
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Sprachkenntnisse
- English
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