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Technical Customer Success Manager
EccIsland
- New York, New York, United States
- New York, New York, United States
Über
TechNova Solutions is a rapidly growing SaaS provider that delivers advanced analytics and automation tools to mid‑size businesses worldwide. With a mission to empower customers through technology, we combine cutting‑edge software with exceptional service to drive measurable results. Our culture values innovation, collaboration, and a relentless focus on customer success.
Key Responsibilities
- Partner with new and existing customers to onboard, train, and accelerate adoption of our platform.
- Serve as the primary technical liaison, translating business objectives into actionable product solutions.
- Conduct regular health checks, identify upsell opportunities, and collaborate with sales and product teams to close deals.
- Create and deliver tailored workshops, webinars, and documentation that address customer pain points.
- Monitor usage metrics, generate insightful reports, and present findings to stakeholders.
- Escalate and resolve complex technical issues, coordinating with engineering, support, and product management.
- Champion a customer‑centric mindset across the organization, feeding feedback into product roadmaps.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Minimum of 3 years’ experience in a customer success, technical account management, or similar role.
- Strong technical aptitude with proficiency in SQL, API integrations, and data visualization tools.
- Demonstrated ability to manage multiple accounts and deliver measurable outcomes.
- Excellent written and verbal communication skills, with the capacity to translate complex technical concepts to non‑technical audiences.
- Proven track record of driving customer adoption and retention.
Desired Skills
- Experience in the SaaS industry, particularly within analytics or automation platforms.
- Familiarity with customer success metrics (NPS, CSAT, churn, expansion revenue).
- Ability to create and deliver engaging training sessions and workshops.
- Knowledge of CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot.
- Strong analytical mindset, comfortable working with dashboards and data to inform strategy.
- Proficiency in multiple languages or a global mindset to support international clients.
Compensation & Benefits
- Competitive base salary ranging from $90,000 to $110,000 annually, commensurate with experience.
- Performance‑based bonus structure with potential for 10‑15% upside.
- Comprehensive benefits package including health, dental, vision, 401(k) with company match, and generous paid time off.
- Flexible work arrangements and remote‑first culture.
- Continuous learning stipend and access to industry conferences and training programs.
How to Apply
Interested candidates should submit a resume and a cover letter outlining relevant experience and why they are a good fit for TechNova Solutions. Send your application to careers@technova.com with the subject line “Technical Customer Success Manager – [Your Name]”. We review applications on a rolling basis and encourage early submission.Discover moreSimulation video gameBest video game consolesGrow a Garden #J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
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