HR Shared Services Jr

Veralto

New York, New York, United States

New York, New York, United States

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Über

Overview Imagine yourself doing meaningful work that makes an everyday impact on the world around you. At Veralto, our unifying purpose of Safeguarding the World’s Most Vital Resources™ is more than words: it’s a proven path towards positive change, improvement for our planet, and development for yourself. Whether we’re ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future. Veralto is a global leader in essential technology solutions, building innovation to protect water supplies and product safety worldwide.
Benefits
Remote work model
Competitive salary
Attractive benefits
Flexible working hours
Structured onboarding and training
Career development and coaching opportunities
A collaborative and supportive team environment
Responsibilities
Serve as the first point of contact for HR‑related inquiries from associates and leaders
Manage an assigned caseload through the ticketing system, ensuring timely and accurate resolution
Handle general inquiries and support transactional execution on processes such as pre‑boarding, job and compensation changes, time and attendance, leave of absence, benefits, etc., ensuring that Service Level Agreements (SLAs) and service quality standards are exceeded
Resolve Tier 1 cases across all channels using knowledge databases, FAQs, and standard documentation
Escalate unresolved or complex cases to Tier 2 and Tier 3 as required
Execute HR transactions in Workday as requested by People Leaders, HR partners, and associates
Apply HR policies and procedures consistently
Support the creation, maintenance, and continuous improvement of knowledge articles and HR resources
Collaborate with internal teams to improve service delivery, efficiency, and accuracy
Maintain strict confidentiality and handle sensitive employee information appropriately
Qualifications
2 to 4 years of experience in HR, customer service, or administrative support (ticket/log management)
A High School Diploma or equivalent
Fluent in English and Spanish
Strong communication, problem‑solving skills, and high attention to detail
Proficiency with MS Office and technology system mindset
Ability to work in a fast‑paced, dynamic environment
Demonstrated sound judgment in handling confidential and sensitive information with strict confidentiality and compliance
Nice to Have
Experience with HRIS, Workday preferred
Experience using case‑management or CRM tools
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New York, New York, United States

Sprachkenntnisse

English

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