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Customer Success Manager

Dealius
  • US
    New York, New York, United States
  • US
    New York, New York, United States

Über

We’re a fast-growing SaaS company revolutionizing the commercial real estate industry with innovative technology that simplifies deal tracking, invoicing, leasing, and asset optimization. Our clients are Brokers and Brokerages of all sizes who rely on our platform to maximize the performance of their CRE firms.
Position Summary The Customer Success Manager plays a key role in ensuring the long‑term success of our clients. Working remotely as part of the Customer Success/Account Management team, you’ll serve as the trusted advisor and primary point of contact for our users, guiding them to achieve measurable results through the Dealius platform. In this role, you will collaborate closely with Product, Sales, and Support to build strong, lasting relationships that drive customer adoption, retention, and expansion. You will report directly to the Chief Experience Officer, Kristina Bousalem, and help shape a best‑in‑class customer experience for our rapidly growing client base.
Key Responsibilities
Onboard new clients and guide them through a smooth implementation process
Develop deep understanding of client business goals and align them with platform capabilities
Provide proactive support, regular check‑ins, and strategic reviews to ensure customer satisfaction
Identify upsell and cross‑sell opportunities and collaborate with sales teams
Serve as the voice of the customer to influence product development and prioritization
Analyze usage data and create actionable insights to maximize client success
Resolve escalated issues with urgency and empathy
Qualifications
4+ years of experience in Customer Success or Account Management within a SaaS environment
Strong knowledge of
commercial real estate
operations and challenges (minimum 2 years’ experience required)
Excellent communication and relationship‑building skills
Tech‑savvy with the ability to translate complex solutions into client value
Experience with CRM tools — including at least 3 years using HubSpot — as well as Zendesk, analytics platforms (UserPilot), and customer success software
Why Join Us?
Be part of a mission‑driven, collaborative team transforming the real‑estate landscape.
Work with cutting‑edge technology and some of the industry’s most respected experts.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Referrals increase your chances of interviewing at Dealius by 2x
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  • New York, New York, United States

Sprachkenntnisse

  • English
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