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Onboarding Specialist
Hireframe
- New York, New York, United States
- New York, New York, United States
Über
Duties and Responsibilities
Manage the onboarding process for a high volume of customers (20-40 monthly) via phone, email, and video calls
Support customers with their data migration using export and import tools
Assess customer‑specific needs and guide the configuration process accordingly
Train new customers and their teams on the software’s functionalities
Deliver a world‑class and efficient customer launch experience
Act as a liaison between the customer and the Product team, representing customer feedback
Proactively address issues and manage escalations
Collaborate with leadership to build and refine onboarding systems and playbooks
Qualifications
2-4 years of relevant experience in onboarding, training, customer service, or project management
A passion for helping customers succeed and fostering positive relationships
Experience with data migration and proficiency in Microsoft Excel
Strong project management skills with the ability to handle multiple customers at once
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Comfortable using technology (CRM, Slack, etc.) to function effectively in a remote work environment
Ability to thrive in a fast‑paced, evolving company
Quick learner with the ability to master new software products and become a product expert
Hireframe provides nearshore and offshore staffing solutions, operating as a remote‑first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
Benefits
Permanent remote work flexibility
Paid Time Off
Health Maintenance Organization (HMO) coverage
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill‑building
Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Learn More Stay updated on open roles and industry insights.
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Visit our website: www.hireframe.com
Tune in to our What Worked podcast Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.
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Sprachkenntnisse
- English
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