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Customer Success Manager
Titus
- New York, New York, United States
- New York, New York, United States
Über
This range is provided by Titus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range 90,000.00/yr - 120,000.00/yr
Additional compensation types Stock options
About Titus Real estate payments are broken. Agents front cash, vendors wait months, and sellers hesitate to invest. Titus fixes that. We’re the first modern payments platform for the industry — starting with “Pay at Close” — so service providers get paid instantly while agents and sellers can upgrade their listings without upfront costs.
We just hit more monthly revenue than we did in seven years at our last startup. Now we’re scaling fast and need a customer success leader who can help us do it right.
What You’ll Do
Make customers into partners: Onboard, activate, and grow key merchant accounts who offer Titus as their checkout method
Shape the way we operate: As the second member of the success team, you’ll define how we onboard, grow, and retain customer accounts
Build for scale: Design systems and processes that keep our team lean while expanding our customer base. Automate what can be automated, document what can’t
Drive insights: Spot opportunities to deepen product-market fit and collaborate with product to build what customers love most
You Are
5+ years in customer success or operations at a payments, fintech, or SaaS company
Experienced with title, escrow, or real estate transactions is a plus
Highly organized and nothing slips through the cracks
Comfortable selling a product you believe in
Empathetic and clear in every interaction
Resourceful: you figure things out fast and leave things better than you found them
Willing to jump in during weekend transaction windows when needed
Why Titus
Founding seat on the Customer Success team — shape it from the ground up
Help modernize a $100B+ industry that’s been left behind
Remote-friendly, competitive pay, and massive growth upside
If you’re organized, curious, and excited to build the future of real estate payments, we’d love to talk.
Seniority level Mid-Senior level
Employment type Full-time
Industries Technology, Information and Internet
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Sprachkenntnisse
- English
Hinweis für Nutzer
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