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Desktop Support Specialist

Driggs Title Agency

United States

United States

Über

The Desktop Support Specialist will be responsible for providing day-to-day technical support for end users, ensuring all systems, devices, and applications are functioning efficiently. This role requires strong troubleshooting skills, attention to detail, and excellent customer service.Key Responsibilities: • Provide technical support for Windows-based systems • Manage and support Microsoft 365 (including email setup, troubleshooting, and administration) • Install, configure, and maintain software applications • Troubleshoot and support printers and scanners • Provide remote desktop support for off-site users • Manage and support Zoom Phone system, including user setup and troubleshooting • Diagnose and resolve hardware and software issues • Set up and deploy new workstations and devices • Maintain documentation of systems, processes, and troubleshooting steps • Assist with IT-related projects and system upgrades • Travel between company locations to provide on-site technical support as neededQualifications: • Experience with Windows OS support (Windows 10/11) • Strong knowledge of Microsoft 365 (Exchange, Outlook, Teams, etc.) • Experience supporting printers, scanners, and peripheral devices • Familiarity with remote desktop tools and remote support • Experience installing and configuring software applications • Knowledge of Zoom Phone system administration (preferred) • Strong problem-solving and communication skills • Ability to manage multiple tasks and prioritize effectivelyPreferred Qualifications: • Previous experience in a desktop support or help desk role • Basic networking knowledge (DNS, DHCP, TCP/IP) • Experience in a professional office environmentAdditional Requirements: • Ability to travel between multiple office locations as needed • Valid driver's license and reliable transportation preferredBenefits: • Competitive salary • Health benefits • Paid time off • Opportunities for growth and advancementHow to Apply:Please submit your resume and a brief cover letter to [Insert Email or Application Link].Driggs Title is an equal opportunity employer.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

United States

Sprachkenntnisse

English

Hinweis für Nutzer

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