Member/Customer Insights Manager

About us

The Australian Institute of Company Directors (AICD) is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors. 

About us

The Australian Institute of Company Directors is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 50,000 includes directors and senior leaders from business, government, and the not-for-profit sectors. 

About the Team

The Membership Proposition Team leads the strategy, delivery and management of the Membership product.

From creating a compelling vision, research and insights to operational execution and excellence, the team drives the design, management, continual improvement, execution and maturity across the business to deliver on objectives.

The Membership Proposition team is responsible for bringing the Membership Value Proposition, 'Keeping members at the forefront of effective contemporary governance' to fruition for all members including regional and international members.

We are now seeking a Membership/Customer Insights Manager — a strategic thinker, data storyteller and insights champion — to help shape the future of our membership products, services, and experiences. This is a unique opportunity to influence national impact and support our mission to be the independent and trusted voice of governance.

About the Role

As the Member/Customer Insights Manager, you will be the engine behind our membership insights and market intelligence. You will analyse internal and external data, uncover market trends, and translate complex information into strategic recommendations that elevate our membership value proposition.

Your work will directly influence product development, pricing, experience design, and long‑term growth strategies — ensuring we continue to lead globally in governance capability.

In this role, you will:

• Analyse market trends, member behaviours, and competitor offerings to identify new growth opportunities.
• Lead forecasting for membership products, pricing, and market performance.
• Provide insights that shape our membership product strategy, annual reviews and go‑to‑market decisions.
• Run our Insights to Action forum, bringing cross‑functional teams together to identify trends and develop tactical solutions.
• Partner with customer‑facing teams to strengthen our NPS and CSAT programs.
• Collaborate with Product, Data & Analytics, Finance, Operations and AI teams to validate ideas, run experiments and drive execution.
• Develop best‑practice metrics, scorecards and dashboards that support data‑driven product management.
• Act as the key liaison with the Data & Analytics team for the Membership Proposition function.

About you

You will have strong technical aptitude and previous relevant experience, and you will champion the AICD values of: Accountability, Respect, Excellence and Collaboration. In addition, you will also have the following:

• Bachelor's Degree in data analytics, research, business analytics, marketing or related discipline — or equivalent experience.
• Demonstrated analytical, technical and commercial acumen.
• Strong ability to interpret data from multiple sources and deliver meaningful recommendations.
• Proficiency in Microsoft Excel and Power BI.
• Experience with Customer Feedback Management Platforms (highly regarded).
• Exceptional communication and stakeholder engagement skills.
• Strength in presenting insights with clarity and impact.
• Project management capability and comfort navigating ambiguous or complex environments.
• Exposure to agile ways of working.

Your career at the AICD 

There are many benefits of joining the AICD, but the following are examples of what you can expect:

• Hybrid/flexible working arrangements.
• Access to salary sacrificing and salary continuance (income protection) insurance.
• Personal wellbeing support through AICD's robust employee assistance program for you and your immediate family.
• A solutions focused, and collaborative organisation that celebrates a 'One Team' culture.
• The AICD, is committed to developing its people through a capability framework and ongoing professional development plan. We support your career through access to our education platform with a wide range of training courses and webinars, professional coaching, and external education support. 
• An opportunity to contribute to an organisation that is widely respected and considered the 'gold standard' of governance, policy, and leadership.
• An opportunity to attend highly sought-after events with influential speakers.

We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability. 

We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email

For further information on what it's like to work with us, please visit our Careers and LinkedIn Life pages:

• Our Careers page:   
• Our LinkedIn page:  

How To Apply

Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'.  Please note, applications close on 6 March 2026 . We will be in touch with shortlisted candidates shortly after this date.