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Senior Google Merchant Center Operations

FreelanceJobs
  • CA
    Canada
  • CA
    Canada

Über

** ABOUT THE ROLE
We operate a portfolio of e-commerce (dropshipping) stores across EU, UK, USA, and Australia. Your mission is to keep our Google Merchant Center (GMC) ecosystem stable, compliant, and scalable. You will proactively manage 15–20 Merchant Centers, resolve critical issues (account and product-level), coordinate approvals for new GMCs, and build reliable reporting so the team always has a real-time view of store and GMC health.
This is an operations role: structured, detail-heavy, and execution-oriented. You will report directly to the CEO and coordinate execution via our Process Manager and internal VAs.
** WHAT YOU'LL DO
- Own day-to-day continuity of 15–20 Google Merchant Center accounts (monitoring, issue triage, follow-up).
- Resolve GMC issues (e.g., product-level errors, promotional overlay, policy-related disapprovals).
- Coordinate the end-to-end approval process for new GMC accounts using our existing internal process (with external partners where applicable).
- Maintain and improve our Store Mastersheet (Google Sheets): daily status updates, next actions, owners, deadlines.
- Build a deeper reporting layer per store/GMC: Weekly trend of red errors and orange warnings, amounts of products approved / limited / disapproved, etc
- Make basic Shopify theme/policy adjustments for GMC compliance for pre-launch stores and/or rejected GMCs (live store changes initially require approval).
- Coordinate Instagram operations across all stores: account creation, access/password handling, ensuring scheduled posting cadence is maintained by a VA (typically 2 posts/week per account).
- Communicate with our Trustpilot management partner (mainly via Telegram), primarily for new store onboarding and periodic status updates.
- Coordinate internally via Slack and track work in Trello.
** TOOLS YOU'LL USE
Google Merchant Center, Shopify, Google Sheets, Slack, Trello, LastPass, Hubstaff, ChatGPT, Telegram.
** WHAT WE'RE LOOKING FOR
- Strong hands-on experience with Google Merchant Center troubleshooting and compliance.
- Excellent operations discipline: you keep systems updated and reliable, and you close loops.
- Comfortable coordinating work across teams and vendors (CEO reporting line + Process Manager + VAs + external partners).
- Strong English (written + spoken).
- Solid Google Sheets skills (filters, structure, dashboards).
- Basic Shopify competence (light theme edits and policy page adjustments).
** ENGAGEMENT
- Freelance / 100% remote
- Workload starts higher (expected up to ~40 hrs/week) during setup and stabilization, then reduces after reporting and processes are running smoothly.
** HOW TO APPLY
Send:
- A short summary of your Merchant Center experience (what kinds of issues you've resolved)
- A short example of how you would structure a GMC status dashboard / operational control sheet
- Your hourly rate and availability
- Answer all screening questions honestly
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Google Merchant Center, Shopify, Compliance, Google Sheets, Shopify Dropshipping, Trustpilot
  • Canada

Sprachkenntnisse

  • English
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