Business Operations Manager

OPERATIONS AND SALES MANAGER

This is an office-based position leading the day-to-day operations of AlphaCord and CryoChoice. Reports to the CEO.

Primary job duties include:

SALES & CLIENT SERVICE

· Develop working expertise in newborn stem cell/sperm processing and therapeutic uses. Utilize this knowledge as needed in discussions of clinical and scientific issues with prospective enrollees and medical professionals.

· Hire, Train, Manage and Develop high-performing sales team/personnel in receiving incoming calls/emails/Live Chats/ from prospects/current clients, answering their questions, meeting their needs, and obtaining enrollments, and providing ongoing coaching, feedback, and performance evaluations.

· Set individual and team sales quotas, monitor progress, and identify areas for improvement by tracking sales activity, analyze sales data, and identify trends to optimize sales performance.

· Train and Manage Customer Sales staff on SOPs in procuring newborn stem cell/sperm samples appropriately.

· Demonstrate superlative customer sales/service when supplementing Customer Sales Specialists during busy times and handling escalated issues.

· Direct daily kit finalizing and shipping to clients.

· Handle all requests for sample releases, transfers, and disposals.

· Oversee digital document management.

· Interact with lab personnel to maintain quality and timely processing and communication.

· Regulatory - ongoing compliance

OPERATIONS

· Manage inventory of collection kit components, oversee kit production and assembly assuring quality and quantity standards are met.

· Manage inventory of laboratory processing and storage materials.

· Manage inventory of marketing materials,

· Manage payroll and schedules.

BILLING

· Maintain expertise in daily billing functions of NetSuite

· Hire, train and manage Billing associates in performance of interaction with clients, processing payments, distributing invoices and statements, and other department activities.

· Perform payroll functions, and scheduling.

QUALIFICATIONS

· Bachelor's degree preferred

· Experience in managing customer sales and billing associates

· Proficiency in CRM software

Additional Information about the job posting:

• Monday through Friday 830a-530p.
• Required In-person.
• Full Time
• Health insurance after 90 days Full Time Employment
• Paid Vacation and Holidays for Full Time Employees
• Paid PTO after 90 days of Full-Time employment
• AZ state sick leave
• Simple IRA with 3% match after 1-year full time employment
• 401(k)
• Health Insurance
• Paid time off
• Pay is depending on experience and qualification

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Ability to Relocate:

• Scottsdale, AZ 85260: Relocate before starting work (Required)

Work Location: In person