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Team leader - Customer Services

Maillefer SA

Ecublens, Fribourg, Switzerland

Ecublens, Fribourg, Switzerland

Über

Maillefer is THE brand for Wire & Cable and Pipe & Tube manufacturers globTeam leader - Customer ServicesMaillefer is THE brand for Wire & Cable and Pipe & Tube manufacturers globally providing manufacturing equipment and know-how. With our technologies, production know-how, and networks our customers will always stay ahead of competition. We are recognized as the House of Experts and the global market leader - Customer ServicesWe are now looking for a skilled and Team X Services, to join our Services department. In this role, you will lead, guide and develop the services & support function team X daily team X the speed and quality of customer support, secures the team X needed service and executes the received interventions according to agreed timetables. Line/Equipment training needs for internal and external people will be arranged through the Services team X strong between other departments is needed to maintain flawless and efficient ResponsibilitiesSecure the fastest response time X of customer services and support requestsLead, develop and guide the to meet the set targets and goalsActive in developing the services and support processes within Maillefer AftermarketEfficient quoting of services and support when needed through the team X as resource planning and follow-up of done interventionsActing as back-up for other team X help the team X tasksArrange training for the team X their skills towards the requirements in the fieldImprovement of customer added value and continuous development of department by following up industrial trends for new business opportunitiesTravel to customer sites globally for support (30 to 50 days a are our or equivalent in Electrical Engineering, or fieldProven experience in aftermarketExcellent language skills in French and English, other languages are an assetKnowledge in IFS or other ERP (SAP, other…) experience from X such as SalesForce a strong assetStrong leadership abilities and willing to develop and support peopleSocial, customer oriented team X solving skills, persistentCapability to work independently, with to details, but also be able to a teamGood skills and approachWe also background to be able to support the customersKnowledge of Extrusion or Process industry and its are an We OfferInteresting projects with modern industrial technologyA supportive and skilled engineering teamCompetitive salary and travel for professional growth and technical disctincts us?We commit to our employees - length of employment on average more than 10 yearsWe have a strong on-site work community with a chance to hybrid workPeople and Know how are our strongest valuesWe are truly a global actorInterested? Apply today! jid6f53c09aen jit0206aen jpiy26aen

Ecublens, Fribourg, Switzerland

Sprachkenntnisse

English

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