Patient Access Scheduler I

Responsibilities/Job Description:

Overview

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient lives.

We hire Patient Access Schedulers in a class format tied to training. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next class February 16th tentatively. The first 4 weeks for training the schedule is the same for everyone: Monday thru Friday, full days (combination of remote and on-site). After training is complete, people then roll into the shift/schedule they were hired for.

This is a full-time, benefits-eligible position and the tentative schedule (after training is completed) for this position is:

Monday thru Thursday and Sunday / 8:00 am to 4:30 pm
.

The Patient Access Scheduler position is responsible for:

• Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Directs calls to appropriate area for services not provided in Patient Access Scheduling.
• Receives requests for information and ensures that material is distributed in a timely manner.
• Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
• Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
• Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.

Required Qualifications

• 2 years in a direct customer facing sales or service setting

Preferred Qualifications

• Associate of Arts Associates Degree or completion of medical terminology program
• 2 years experience in a medical setting

Qualifications:

$20.42- $28.82 Hourly