Hotel Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain accurate guest records and ensure confidentiality of information
- Assist with reservations and room assignments
- Process payments and maintain a balanced cash drawer
- Coordinate with housekeeping to ensure rooms are clean and ready for guests
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks such as filing, data entry, and correspondence

Qualifications:
- Previous experience in hospitality management or guest services is preferred
- Bilingual skills (English/Spanish) are a plus
- Strong communication skills, both verbal and written
- Excellent customer service skills with a friendly and professional demeanor
- Proficient in using front desk software systems and phone systems
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Knowledge of hotel operations and guest relations
- Ability to work well in a team environment as well as independently

We offer competitive pay based on experience, along with benefits such as health insurance, paid time off, and opportunities for career advancement. If you have a passion for providing exceptional customer service and enjoy working in a fast-paced hospitality environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Ability to Relocate:

• Nevada City, CA 95959: Relocate before starting work (Required)

Work Location: In person