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Technical Sales Manager - Operational Services & Support

ULTRA ELECTRONICS
  • GB
    Loudwater, England, United Kingdom
  • GB
    Loudwater, England, United Kingdom

Über

The Technical Sales Manager role is a critical aspect of Ultra Maritimes international support proposition, acting as both a lead for our engagement with a wide array of support customers and as a driver for growth and engagement across this incumbent base. This role will require a level of engineering and naval defence experience but will be supported by a substantial support function within the business to deliver proposals and solutions. The role will work directly with the Segment Lead and organisation to identify new business opportunities, coupling their market experience with Ultra Maritimes wealth of capability for success in this sector. There is an expectation of up to 20% travel as required for the role but this will vary through the year.
Responsibilities
Drive customer service excellence as primary point of contact for non-contracted incumbency positions and continuously review sales/account processes and new opportunities.
Understand customer needs and, with assistance of other team members, prepare solutions that assists with customer tendering specification descriptions.
Prepare, deliver and review sales presentations, contracts and proposals. Negotiate regional contracts/tenders.
Provide direction, support and relationship management of agents where required.
Ensure key customers are regularly updated on product and market developments to help ensure customer service excellence.
Work closely with project managers, engineering, operations, sales support and supply chain to ensure effective delivery of products / services and the quick resolution of any issues that arise.
Develop and implement effective communication/feedback links with management and R&D in relation to customer feedback. Support R&D colleagues in understanding commercial drivers in line with market changes where appropriate.
Ensure the highest standard of EHS and Ethics behaviours, with all relevant processes and standards followed during work activities.
Manage our worldwide customers effectively & build appropriate relationships to develop our support business
Develop business strategies for each customer with targets to secure & grow revenue stream
Generate, understand and review user requirements
Support bids where appropriate by providing technical solutions, estimates and plans.
Ensure that technical solutions produced meet customer requirements working with the Project Engineering Leads
Assist with delivering the systems engineering tasks for projects on time and to budget, including elements of work package management
Assist with development and documentation of system architecture, design, acceptance and verification strategies.
Support product certification and compliance approval where required in country (all technical aspects including contractual and legislative).
Use existing CRM database to identify new potential sales in existing customers
Support Bid/No-Bid Reviews utilising customer and market knowledge
Bid manage responses to Pre-Qualification Questionnaire (PQQ's)/Invitation To Tender (ITT) to ensure that responses are completed in agreed Customer deadlines.
Any other duties as required to fulfil the role and provide excellent customer experience
Qualifications
Proven successful sales and/or engineering experience within maritime defence equipment industry.
Typically, a Bachelor Degree (or equivalent) in a related field and 5+ years of related experience within the Defence Industry.
Proven track record of developing and maintaining Customer relationships
Self-motivated, driven, and enthusiastic with a can-do attitude
Capable of working independently using own initiative or as a member of a team
Ability to show structured method of work, planning and executing different workloads
Strong oral & written communication skills with the ability to utilize IT & CRM skills for everyday use
Ability to be flexible in day-to-day duties as required by customers
Valid driving licensee & appropriate permission to work in the UK
Benefits
1pm finish on a Friday
Annual bonus - dependent on level. Non-managers = 5% and Managers = 10% for example
Hybrid working for certain job roles.
Casual dress
25 days holiday
Christmas shut down - use three days of annual leave to cover this
Option to buy or sell holiday.
Option to purchase private health care, dental, critical illness etc via salary sacrifice.
Reward hub - discounts at over 200 online stores
4 x annual salary life cover
Pension starting at 5% Employer / 4% Employee. You can select your employee contribution level from 4% to 70% (providing this sacrifice does not cause your salary to drop below the National Minimum Wage/ National Living Wage).
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  • Loudwater, England, United Kingdom

Sprachkenntnisse

  • English
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