Service Dispatcher

We are a third-generation commercial HVAC contractor that serves the Mid-South region. Our skilled engineers and technicians design, install, service, and maintain the critical systems to help ensure clients' facilities are consistently comfortable, productive, and profitable.

Job Summary
WALKER-J-WALKER, INC.

The HVAC Service Dispatcher is responsible for efficiently coordinating and scheduling service calls, dispatching technicians, and ensuring excellent customer communication. This role requires strong organizational skills, multitasking ability, and knowledge of HVAC systems to prioritize urgent service requests and optimize technician routes .

Essential Duties & Responsibilities

• Schedule and dispatch HVAC service technicians based on urgency, location, and technician availability
• Answer incoming customer calls, assess service needs
• Communicate effectively with customers, technicians, and management to ensure timely service delivery
• Monitor technician progress, adjust schedules in real-time for emergencies, provide updates to customers, enter p-card receipts and approve technicians time for
• Maintain detailed records of service calls, work orders, and technician assignments in dispatching software
• Handle customer complaints or concerns professionally and escalate issues when needed

Qualifications

• Experience: 1 + years in dispatching
• Technical Knowledge: Basic understanding of HVAC s ystems, terminology, and service workflows
• Communication: Excellent phone etiquette and ability to interact with customers and technicians clearly
• Software Proficiency: Familiarity with dispatching software
• Organization: Strong multitasking and prioritization skills in a fast - paced environment
• Problem-Solving : Ability to think quickly and adjust schedules for emergencies or delays
• Prior HVAC industry experience is a plus

Work Environment
Office-based with occasional high call volumes

Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.