Information Technology Specialist 4 - 10342

The duties that the incumbent of the vacancy will be expected to perform. Duties Description The Information Technology Specialist 4 will be responsible for the duties below. Including but not limited to:
• Work as a proactive member of the dedicated ITS service delivery team.
• Work to become a knowledgeable subject matter expert on DHSES-specific Client Compute(WPS) needs.
• Supervise team of workplace services technicians and interns, that support DHSES.
• Collaborate with colleagues on improving service to the client agency.
• Follow through with organizational management of team, including regular performance reviews, training, and team management activities.
• Review and assign Information Technology Service Management (ITSM) system incident and request tickets within designated assignment group.
• Perform the full range of supervisory responsibilities, as applicable.
• Manage and provide direction to staff to field and service desktop support calls.
• Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
• Collaborate with counterparts within other regional areas as workload dictates.
• Install, load, and configure software and applications.
• Troubleshoot and provide technical assistance to clients.
• Obtain base knowledge in the core products used by supported clients.
• Document diagnostic steps taken to troubleshoot/resolve client issues.
• Work with other ITS groups to resolve computer-related issues.
• Install, configure, and troubleshoot multi-function printers and network printers.
• Work with vendor support to resolve technical problems with agency IT equipment.
• Train and orient users on hardware and software where appropriate.
• Troubleshoot and provide technical on-site assistance to clients.
• Perform the full range of supervisory responsibilities, as applicable
• Define the scope and timeframe for project completion for subordinate staff.

The minimum qualifications required for this vacancy. Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for